Jackie

Forum Replies Created

Viewing 25 posts - 1,501 through 1,525 (of 2,043 total)
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  • 5 years, 3 months ago in reply to: Organici theme update #1077480

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Yes, we have checked and updated your theme and plugin to the latest version.

    Please check it again.

    Thanks.

    5 years, 3 months ago in reply to: Organici theme update #1077432

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi again.

    We have updated your theme and found the issue.

    Can you give us the access to wp-config.php file? We need to enable the debug log to check the issue.

    Thanks.

    5 years, 3 months ago in reply to: Remove Before / After Button During Sliding #1077353

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi.

    Thank you for contacting us.

    Sorry, our plugin doesn't support that feature. But we will try to find a solution to improve the label info on the next time.

    Thanks.

     

    5 years, 4 months ago in reply to: Images low resolution? #1077333

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Yes, we have checked and fixed that issue on your site.

    Please check it again.

    Thanks.

    5 years, 4 months ago in reply to: contact forms do not work #1077331

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi again.

    We have checked and fixed the contact form issue on your site.

    Please check it again.

    Thanks.

    5 years, 4 months ago in reply to: Renewed job offer disapear. #1077279

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi again.

    Please unlock my access to your site again. https://prnt.sc/ok9vwt

    It has blocked my IP: 14.177.235.13

    Thanks.

    5 years, 4 months ago in reply to: contact forms do not work #1077278

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096
    This reply has been marked as private.
    5 years, 4 months ago in reply to: before after not working on firefox #1077253

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi.

    Thank you for contacting us and sorry for the late response.

    We have checked your site on the FireFox, it still works fine.

    Please check it again.

    Thanks.

    Attachments:
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    5 years, 4 months ago in reply to: Gutenberg Editor Access #1077252

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Thanks.

    5 years, 4 months ago in reply to: Slideshow Not Working #1077251

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi.

    Thank you for contacting us.

    Sorry, we don't have the autoplay config for slide option.

    We will update that config to our plugin soon.

    Thanks.

    5 years, 4 months ago in reply to: Images are too tall #1077250

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi.

    Thank you for contacting us.

    Because it gets the full width of the row, you can reduce you're with of the row containing the shortcode. It will help you reduce the before-after image.

    Please check it again.

    Thanks.

    5 years, 4 months ago in reply to: PHP Notice: Undefined index: id and std #1077249

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi.

    We have fixed the PHP notice issue and we will release the updated version soon.

    Please wait for us.

    Thanks.

     

    5 years, 4 months ago in reply to: Forgot Password email not working #1077244

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi.

    Thank you for contacting us and sorry for the late response.

    We have checked and fixed that issue a long time ago.

    Please check it again.

    Thanks.

    5 years, 4 months ago in reply to: Renewed job offer disapear. #1077222

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi.

    We have checked your site and found the issue from your package config.

    1. You can't repost the expired job if your package has expired.

    2. You can't repost the expired job because your job offer was added a limit. https://prnt.sc/ojc595

    Please check your package again.

    Thanks.

     

    5 years, 4 months ago in reply to: change the header image in Organici Our Story #1077150

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi again.

    Sorry for the late response.

    We have checked and fixed that issue on your site.

    Please check it again.

    Thanks.

    5 years, 4 months ago in reply to: Product Grid #1077144

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi.

    Thank you for contacting us and sorry for the late response.

    The products page still display as grid. https://prnt.sc/oi8ji4

    Please check it and let us know again.

    Thanks.

    5 years, 4 months ago in reply to: Updates and viruses #1076977

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi again.

    I have updated the latest version of WPBackery and Revolution slider to your site.

    Please check it and let us know again if you still have the issue.

    Thanks.

    5 years, 4 months ago in reply to: Swap sign up form for mailchimp #1076833

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi again.

    1. With the requirement: require complete profile before view job details. Yes, we can help you do that custom.

    2. With the profile sync with mail chimp, can you give us the sync addon? We need to research first, but I think we can do it because the MailChimp also supports the custom field on the MailChimp list.

    Thanks.

    5 years, 4 months ago in reply to: Enter contact data #1076826

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi.

    Thank you for contacting us.

    To add more candidate info, please go to custom field/ candidate and create a new field as you want. With the candidate field, it will show on the about section on the resume details.

    Please check it again.

    Thanks.

    5 years, 4 months ago in reply to: How to edit the smooth scroll speed? #1076823

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi.

    Thank you for contacting us.

    Sorry, we don't use any smooth scroll jquery in our theme. Do you use Mac device?

    I'm afraid this is default smooth scroll of Mac device.

    Thanks.

    5 years, 4 months ago in reply to: IDX compatibility – need an overall understanding #1076734

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hello.

    Sorry for the late response.

    With the IDX plugin in our demo site, we use that plugin https://wordpress.org/plugins/dsidxpress/

    Thanks.

    5 years, 4 months ago in reply to: Updates and viruses #1076733

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi again.

    As I see, you are using the Wordfence plugin and enabled the 2FA method, https://prnt.sc/ocf025

    It doesn't let me login to your site.

    Hide or change the wp-admin URL doesn't affect because if you have an admin account, you still have to use the login form to login your site and go to the dashboard.

    If you have any message or screenshot about the virus, please give us that info, it will help us check faster.

    We also support via the email, but we priority the forum first.

    Thanks.

    5 years, 4 months ago in reply to: Sign up form #1076730

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi Sagar.

    I have some confusion about this option "Contact me with no me". What does that mean?

    Do you want to have the option at the signup form to turn off contact form at the resume details or what?

    If yes, please let us know again.

    Thanks.

    5 years, 4 months ago in reply to: Lost Password Link Issue #1076726

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi again.

    We have checked your site and helped you fix the issue.

    Maybe have the cache at the home page, everything on the home page can't change via the source code.

    Please check it and let us know again.

    Thanks.

    5 years, 4 months ago in reply to: Logo blurred #1076684

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi again.

    We have checked and fixed the mobile logo and overlap content on the mobile.

    Can you check it again?

    Thanks.

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