customizer does not work – Files missing after install

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  • 4 years, 4 months ago #1081643

    bo
    Customer
    Topics: 1
    Posts: 2

    Hi there, i just tried to install ivent theme, but something seems to be wrong. I cannot make any changes via customizer. German error message: Etwas scheint schiefgelaufen zu sein. Warte einige Sekunden und versuche es dann erneut.
    If i open DevTools/console it shows many files missing - maybe there's an issue?

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    4 years, 4 months ago #1081734

    Jackie
    NooTheme
    Topics: 0
    Posts: 1871

    Hi.

    Thank you for contacting us.

    Please give us your site URL, admin, and FTP account info. We will help you check that soon.

    Thanks.

    4 years, 4 months ago #1081773

    bo
    Customer
    Topics: 1
    Posts: 2
    This reply has been marked as private.
    4 years, 4 months ago #1081819

    Jackie
    NooTheme
    Topics: 0
    Posts: 1871

    Hi again.

    We have checked and fixed that issue on your site.

    Please check it again.

    Thanks.

    4 years, 4 months ago #1081832

    bo
    Customer
    Topics: 1
    Posts: 2

    i still get the same error:

     

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    4 years, 4 months ago #1081848

    Jackie
    NooTheme
    Topics: 0
    Posts: 1871

    Yes, we have checked and fixed the issue with published on the customizer.

    Please check it again.

    Thanks.

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