Jackie

[Jackie]

Yes, we will help you check the issue now, but please give us your site admin, FTP account again now. Maybe you have changed that info.

Thanks.

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[Jackie]

Hi again.

Sorry for the late response.

We have a busy day to fix the issue with our support site.

We have checked and fixed all your issue.

1. Make two columns for products.

2. Change shop header to agency header, because you forgot to select the header config in the customize.

3. Add the product search to the home page as you want.

4. In the product page, you can select the quantity.

Please check it again.

Thanks.

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[Jackie]

Hi again.

To fix that issue, please update the theme to the latest version, or you can downgrade your WooCommerce plugin.

Because it has a conflict with the latest version of WooCommerce.

After update the theme, please save your permalink setting, because we have changed the lost-password page to another page (forgot-password).

Please check it again.

Thanks.

 

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[Jackie]

Hi again.

I think the issue from the cache plugin on your site. Please clear your cache plugin when you updating the theme.

As I see, you also change the wp-admin password, FTP account. So we can't help you fix that issue.

One more thing, we don't a scam company. And we don't add the bug to our theme on each updated version. On the next version, we always want to bring a new feature to the customer.

We have provided the support depend on your Envato purchase, it is fair for the customer and developer. If the Envato provides lifetime support, we also provide lifetime support.

Thanks.

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[Jackie]

Hi again.

With the latest version, we have fixed the issue with the forgot password. Because it has the conflict with WooCoomerce last version.

Please check it and let us know again if you still have the issue.

As I see, you have to change the WordPress password and FTP account.

Thanks.

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[Jackie]

Yes, I have checked your post and found the script in the post description. I don't know why they can add the content to your post.

But please check it and let us know if still have the issue. Don't forget to give us the FTP account. We also need to check the source code.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Every translate in the parent theme will be lost when you updating. Please move the translated file to the system or another folder when updating.

Thanks.

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[Jackie]

Yes, please wait for us, I'll help you check all the requirement soon.

Thanks.

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[Jackie]

Hi again.

Can you give us your site admin account? We will help you check all the issue soon and we can add some custom code to help you solve the issue.

Thanks.

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[Jackie]

Hi again.

We have checked and fixed that issue on your site.

Please check it again.

Thanks.

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[Jackie]

Hi again.

We have access to your dashboard and checked the customizer config. As I see, you have enabled the option to show sold properties.

If you want to hide the sold properties, please disable the option, the sold properties will not display on the listing.

Please check it again.

https://prnt.sc/nrqg53

Thanks.

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[Jackie]

Hi again.

We have checked your site and used the loco translate to change the string All to your French language "Tous".

https://prnt.sc/nr99rm

With the All %s string, you need to translate it via the realty-portal plugin.

Please check it again.

Thanks.

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[Jackie]

Hi again.

Sorry, can you explain that issue again?

Thanks.

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[Jackie]

Hi again.

Sorry, we can't make the property with no status as sold property, because you can submit property without status. The sold property is set when the user makes it sold.

If you want to move the property with no status, please change it via the back-end.

Thanks.

 

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[Jackie]

Yes, that shortcode gets all the properties of this location, include the sold properties.

We will change the logic and update to our theme soon.

Thanks.

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[Jackie]

Hi again.

I have added the custom CSS:

<code>.client-item img {

padding: 10px;

text-align: center;

margin: 0 auto;

}</code>

Maybe it will help you fix that issue. Please check it again.

Thanks.

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[Jackie]

Yes. That is the default footer background image. But you also can change that image via the customizer/ Footer/ Footer background image.

We will add the CSS to always make the background image cover style.

Thanks.

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[Jackie]

Hi again.

Please check the admin account again. It doesn't correct.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site admin, FTP account. We will help you fix the issue soon.

Thanks.

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[Jackie]

Hi again.

The admin account doesn't correct, please check it again. https://prnt.sc/nr80q4

Thanks.

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[Jackie]

Hi again.

Can you tell me know the tool to check the virus on your site?

If yes, please provide the FTP account too.

Thanks.

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[Jackie]

Hi again.

Can you check the FTP account? It doesn't let me change the source code.

Server said: lost-password-form.php: Keine Berechtigung

Please check it and let us know soon. We will help you fix the issue with lost password.

Thanks.

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[Jackie]

Hi Lovedeep.

I have checked and fixed the issue with customzier for your site.

Please check it again.

Thanks.

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[Jackie]

Hi again.

Sorry for the late response.

We have checked and replied to the ticket. Please check it and give us the info as another reply. We will help you check the issue soon.

Thanks.

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[Jackie]

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