Jackie

[Jackie]

Hi again.

With the latest version, we have fixed the issue with the forgot password. Because it has the conflict with WooCoomerce last version.

Please check it and let us know again if you still have the issue.

As I see, you have to change the WordPress password and FTP account.

Thanks.

Add New Note to this Reply

[Jackie]

Yes, I have checked your post and found the script in the post description. I don't know why they can add the content to your post.

But please check it and let us know if still have the issue. Don't forget to give us the FTP account. We also need to check the source code.

Thanks.

Add New Note to this Reply

[Jackie]

Hi.

Thank you for contacting us.

Every translate in the parent theme will be lost when you updating. Please move the translated file to the system or another folder when updating.

Thanks.

Add New Note to this Reply

[Jackie]

Yes, please wait for us, I'll help you check all the requirement soon.

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

Can you give us your site admin account? We will help you check all the issue soon and we can add some custom code to help you solve the issue.

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

We have checked and fixed that issue on your site.

Please check it again.

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

We have access to your dashboard and checked the customizer config. As I see, you have enabled the option to show sold properties.

If you want to hide the sold properties, please disable the option, the sold properties will not display on the listing.

Please check it again.

https://prnt.sc/nrqg53

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

We have checked your site and used the loco translate to change the string All to your French language "Tous".

https://prnt.sc/nr99rm

With the All %s string, you need to translate it via the realty-portal plugin.

Please check it again.

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

Sorry, can you explain that issue again?

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

Sorry, we can't make the property with no status as sold property, because you can submit property without status. The sold property is set when the user makes it sold.

If you want to move the property with no status, please change it via the back-end.

Thanks.

 

Add New Note to this Reply

[Jackie]

Yes, that shortcode gets all the properties of this location, include the sold properties.

We will change the logic and update to our theme soon.

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

I have added the custom CSS:

<code>.client-item img {

padding: 10px;

text-align: center;

margin: 0 auto;

}</code>

Maybe it will help you fix that issue. Please check it again.

Thanks.

Add New Note to this Reply

[Jackie]

Yes. That is the default footer background image. But you also can change that image via the customizer/ Footer/ Footer background image.

We will add the CSS to always make the background image cover style.

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

Please check the admin account again. It doesn't correct.

Thanks.

Add New Note to this Reply

[Jackie]

Hi.

Thank you for contacting us.

Please give us your site admin, FTP account. We will help you fix the issue soon.

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

The admin account doesn't correct, please check it again. https://prnt.sc/nr80q4

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

Can you tell me know the tool to check the virus on your site?

If yes, please provide the FTP account too.

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

Can you check the FTP account? It doesn't let me change the source code.

Server said: lost-password-form.php: Keine Berechtigung

Please check it and let us know soon. We will help you fix the issue with lost password.

Thanks.

Add New Note to this Reply

[Jackie]

Hi Lovedeep.

I have checked and fixed the issue with customzier for your site.

Please check it again.

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

Sorry for the late response.

We have checked and replied to the ticket. Please check it and give us the info as another reply. We will help you check the issue soon.

Thanks.

Add New Note to this Reply

[Jackie]

This reply has been marked as private.

Add New Note to this Reply

[Jackie]

This reply has been marked as private.

Add New Note to this Reply

[Jackie]

Hi again.

Please give us the Admin access for that account. Maybe you have changed the account permission.

Thanks.

Add New Note to this Reply

[Jackie]

Hi again.

1. To open the new windows for the client logo, you need to change the source code. Please give us the FTP account. We will help you do it.

2. As I see, you have fixed the issue with the logo height.

3. To change the icon background color, you can use the custom CSS below:

.client-item {

1. background: #fafafa;

}

Please check it again.

Thanks.

Add New Note to this Reply

[Jackie]

Hi.

Thank you for contacting us.

Please give us the wp-admin login page. We need to access your site dashboard and check the config.

Thanks.

Add New Note to this Reply

[Author]

Posts