Jackie

[Jackie]

Hi.

I have checked our CSV file import and don't find the company with that ID. https://prnt.sc/bGQzdDVcrm2A

You need to import the company with the correct ID.

Please recheck it.

Thanks.

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[Jackie]

Hi.

I have checked and fixed the issue on your site, now you can click to add new application at the back-end.

Please recheck it.

Thanks.

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[Jackie]

Hi.

For the add a new application, I have checked and found the issue from the candidate field in the new application. When you have a lot of users, it can't get all the users to these fields. I'll check and improve the source code to help you fix that issue.

Thanks.

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[Jackie]

Hi.

I have checked and replied to your topic.

Please check and give us your site admin account again. We need access your site to help you check the issue.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us and sorry for the late response.

To enable the package to access the resume details or view resume contact info, please go to dashboard/ JobMonster/ Settings/ Action Control/ and select employer with paid package for the View details resume option and view resume details. https://prnt.sc/chfciMunfnoa

With that options, the employer needs to buy the package to view the resume.

And your site account doesn't correct.

Please recheck it.

Thanks.

 

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[Jackie]

Hi.

I have checked your site, maybe the issue is from the WPML plugin. I also check the twenty seventeen theme, the menu also doesn't appear. https://prnt.sc/gS8bvuCWR5MU

Can you disable the WPML plugin and recheck it?

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Yes, for the job posted by admin, if you add the email to the notification email field, the application email will send to that email.

We don't have the option to disable the apply button for the job post by the admin.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

We have checked and fixed that issue on your site.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

1. Please go to Customize/ Menu/ Select the menu name and scroll down, you will see the option menu location. Check the location want to display the menu. https://prnt.sc/vWf_TXnjCWjB

2. To change the color, please go to customize/ Design and layout, then you will see the option to change the color. https://prnt.sc/7UZNPTN0CIG4

3. To upload the logo for the header, please go to Customize/ Header/ Logo and upload your logo as you want.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us and sorry for the late response.

Please give us your site admin account. We need access your site and source code to help you fix the issue.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site admin account. I need access your site to check the config for the menu.

Thanks.

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[Jackie]

Hi.

We have checked and fixed that issue with the post-a-resume page. Now you can see the resume package when click to post a resume button.

Please recheck it.

Thanks.

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[Jackie]

Hi.

I have checked and helped you fix the issue with the JobMonster Add-on plugin. For the media image issue, I see the 403 forbidden for the image.

Please check your .htaccess file to remove the 403 forbidden.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please upload your image to another source and give us the link to view it again.

Thanks.

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[Jackie]

Hi.

The featured company will be auto-added to your account when you purchase the package including that featured.

For the featured job, you need to do it by yourself by clicking on the featured star in the job management.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

You can use the WP All Import to import your job from a CSV file to the Jobmonster theme.

Thanks.

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[Jackie]

Hi.

We have checked and found the issue is from your Ultimate member plugin config.

Please select the WP Default Employer role, then you will see the company listing select field.

https://prnt.sc/ACcBiTHMWty5

Please recheck it.

Thanks.

 

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[Jackie]

Sorry, we don't use the Ultimate Member for our theme.

Thanks.

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[Jackie]

Hi.

I have added the source code to this file: wp-content/themes/noo-jobmonster/layouts/user-menu.php line 242 to help you add the sign-out menu item to all other user accounts.

For the user menu item, we only support the menu item for the Employer or Candidate user type.

Please recheck it.

Thanks.

 

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[Jackie]

Hi.

Sorry for the mistake, I have added the order featured to the company listing. Now you can click to featured to order the listing in the company management.

Please recheck it.

Thanks.

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[Jackie]

Hi.

When a user buys the package with the option "Featured Company" the company will become to the featured company. You can find the enina company info in the companies listing page. https://prnt.sc/dIoTY1w6h2rX

For the job featured, please go to job management on the front-end and check to star featured icon. That will help you make the job to the featured job.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Please go to Job management at the front-end and click to star to set the job to featured. That will help you set the job as the featured and show it on the featured job shortcode.

Please recheck it.

Thanks.

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[Jackie]

Hi.

I have checked and helped you display the featured company on the top listing.

Please recheck it.

Thanks.

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[Jackie]

Thank you for your feedback.

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[Jackie]

Hi.

Thank you for contacting us.

1. For the Employer email issue, please check the Email config for the Employer at the Jobmonster/ Email Templates/ Employer emails tab.

At the job details, we also have the field to overwrite the employer email. Please leave blank for that field. https://prnt.sc/O1vfrc7NGZxR

2. For the job expired notification, please enable that config at the Jobmonster/ Settings/ Jobs/ Email Alerts expire before day option: https://prnt.sc/I_SqnYxaTnma

For the job expired email template, please check the template at the Jobmonster/ Email template/ Employer email tab. https://prnt.sc/VGThbrjxYa_K

Please recheck it.

Thanks.

 

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