Jackie

[Jackie]

Hi.

Thank you for contacting us.

1. For the multi-select custom field, please use the enter for the field value: https://prnt.sc/jNlDOX2NezZ6

2. For the email issue, you need to check the sending email function on your site first. Then go to Jobmonster/ Settings/ Email template and check the email function. We have the email config for each user type. https://prnt.sc/KqDLQWMYHGlS

3. Generate User ID. Can you explain more about the function of the user id? The user ID is unique and it use to get the data from the user. If it generates another user ID, how to use it on your site?

4. With admin permission, you can create a job and assign it to each company as you want. You also can manage the job at the back end.

For the front-end, only the username registered under the company info can access the company and manage the job, application. We don't have the function to assign another user to manage the company at the front end.

5. Sorry, we don't have the option to print the application, but the candidate will receive an email for the application. They can print the email for the interview.

If you have the question, please let us know again.

Thanks.

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[Jackie]

Hi.

I have checked and found the issue with the Revolution slider. After updating the slider, now you can edit the page with front-end edit.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us and sorry for the late response.

Please give us your site URL, admin account. We need access your site to help you check the issue.

Thanks.

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[Jackie]

Hi.

Yes, I see the issue with the Front-end editor. I'll check and let you know soon.

Thanks.

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[Jackie]

Hi.

I have fixed that issue on your site.

Please recheck it.

Thanks.

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[Jackie]

Yes, Because the resume edit form has the field to select the candidate. The issue is when you have a lot of candidates. We will check and let you know soon when I found a solution.

Thanks.

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[Jackie]

Hi.

I have checked your site. I still can register a new user. I see, you have enabled the "Required email confirmation" for the new user. Please go to the email and confirm the email to activate the account.

You also can disable that option, every new user will auto-activate.

Check the config at the Jobmonster Settings/ Member. https://prnt.sc/yNf_gi5lj1o9

Please recheck it.

Thanks.

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[Jackie]

Hi.

I have checked and disabled the debug log.

Please recheck it.

Thanks.

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[Jackie]

Hi.

We use the company_id field in the job details to know the correct company job. If your job doesn't have correct company_id field, it will add the job to another company. Maybe you need to update that field in the job CSV file before doing the import.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site URL and admin account. We need access to your site to help you check the issue.

Thanks.

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[Jackie]

Hi.

I have checked your site, I still can add the content to the service page. https://prnt.sc/96XCBUer9nYz

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site URL, and admin account. We need access to your site to help you check the issue.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site URL, admin account. We need access your site to help you check the issue.

Thanks.

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[Jackie]

Hi.

I have checked our CSV file import and don't find the company with that ID. https://prnt.sc/bGQzdDVcrm2A

You need to import the company with the correct ID.

Please recheck it.

Thanks.

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[Jackie]

Hi.

I have checked and fixed the issue on your site, now you can click to add new application at the back-end.

Please recheck it.

Thanks.

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[Jackie]

Hi.

For the add a new application, I have checked and found the issue from the candidate field in the new application. When you have a lot of users, it can't get all the users to these fields. I'll check and improve the source code to help you fix that issue.

Thanks.

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[Jackie]

Hi.

I have checked and replied to your topic.

Please check and give us your site admin account again. We need access your site to help you check the issue.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us and sorry for the late response.

To enable the package to access the resume details or view resume contact info, please go to dashboard/ JobMonster/ Settings/ Action Control/ and select employer with paid package for the View details resume option and view resume details. https://prnt.sc/chfciMunfnoa

With that options, the employer needs to buy the package to view the resume.

And your site account doesn't correct.

Please recheck it.

Thanks.

 

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[Jackie]

Hi.

I have checked your site, maybe the issue is from the WPML plugin. I also check the twenty seventeen theme, the menu also doesn't appear. https://prnt.sc/gS8bvuCWR5MU

Can you disable the WPML plugin and recheck it?

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Yes, for the job posted by admin, if you add the email to the notification email field, the application email will send to that email.

We don't have the option to disable the apply button for the job post by the admin.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

We have checked and fixed that issue on your site.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

1. Please go to Customize/ Menu/ Select the menu name and scroll down, you will see the option menu location. Check the location want to display the menu. https://prnt.sc/vWf_TXnjCWjB

2. To change the color, please go to customize/ Design and layout, then you will see the option to change the color. https://prnt.sc/7UZNPTN0CIG4

3. To upload the logo for the header, please go to Customize/ Header/ Logo and upload your logo as you want.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us and sorry for the late response.

Please give us your site admin account. We need access your site and source code to help you fix the issue.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site admin account. I need access your site to check the config for the menu.

Thanks.

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[Jackie]

Hi.

We have checked and fixed that issue with the post-a-resume page. Now you can see the resume package when click to post a resume button.

Please recheck it.

Thanks.

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