- This topic has 43 replies, 3 voices, and was last updated 5 years, 7 months ago by
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Posts
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Hi,
In the MEMBER'S MENU SECTION I select the Manage Plan link to appear on Employer's Menu but it doesn't work.
Probably I'm missing something on my config.
What do I have to do to make it happen?
Thanks
Topics: 0
Posts: 3295Hi,
Thanks for contacting us.
Please make sure that you have used the latest version of Jobmonster theme. Then you should give us your website's URL & admin account privately via checking Set as private reply checkbox. We will help you to check this issue.
Thank you.
NooTheme
Yeah, I'll do that.
But for now I have a bigger problem.
I've imported a lot of users and everything was fine.
But If I update a user (frontend or backend) my Resume (https://representantedistribuidor.com.br/wp-admin/edit.php?post_type=noo_resume) and Application (https://representantedistribuidor.com.br/wp-admin/edit.php?post_type=noo_application) sections stop working
(white screen attached)
Can be a new users or existing user. Doesn't matter. As soon as I updated a user it happens.
Do you have an ideia what's going on?
Thanks again
Topics: 0
Posts: 3295Hi again,
You should give us your information including your website's URL, admin account and FTP account privately. Because we need to access your website directly.
Thank you.
NooTheme
Topics: 0
Posts: 3295Hi,
Thanks for your feedback.
We are really sorry for late response because our developer took much time to check your issue.
We found that the PHP values of your server are too small so you should refer to this link to increase them:
https://nootheme.com/knowledge-base/recommended-php-configuration-limits/
Please check it carefully, then feedback us.
Thank you.
NooTheme
Topics: 0
Posts: 3295This reply has been marked as private.Thanks for your assistance.
We have not solved the problem yet but we are working on it. =)
I have another doubt!
I've checked that just employers with Paid Packages can see Candidate's contact.
But it shows email AND phone.
There is a way I can show just the phone? I don't wanna show users emails.
Thanks again
Topics: 0
Posts: 3295Hi,
Thanks for your feedback.
We are so sorry for the late response because we had a long holiday for the new year so we cannot help you during that time.
For your question: Currently, Jobmonster theme supports a paid employer can see the email and phone of a candidate as you can see. If you still want to help, we will discuss with our developer who can custom for you with an extra fee.
Please consider, then feedback us.
Best Regards,
NooTheme
Guys,
another question.
My site is running smoothly. Everything is fine.
If I make a payment (any payment. Using wirecard or paypal doesn't matter) the site stops working.
I'm directed to checkcout page where I can see informations about my payment and then I simply can't load any page.
Any link I click the page keeps loading and loading and loading and than shows an error.
Topics: 0
Posts: 3295Hi again,
Thanks for your feedback.
Can you help me to correct CPF option in Check-out page? Because we don't know about it.
Please see this attached image.
Thank you.
NooTheme
Hi,
it seems that the problem happens just when you try to load the Home Page (main page).
Other pages are fine.
Topics: 0
Posts: 3295Hi again,
Do you change your website's URL? Because we cannot access your website and it gets "Internal Server Error"
Please check it again, then feedback us.
Thank you.
NooTheme
No, it's still the same.
You probably can't access home page exactly because of the problem I related you (page doesn't load anymore after pay or try to pay anything):
https://representantedistribuidor.com.br/
But if you try any other page it loads:
Example: https://representantedistribuidor.com.br/busca-de-curriculos/
Topics: 0
Posts: 3295Hi again,
Thanks for your feedback.
Our developer has got access to your website then checked this issue.
The issue from your resume. Currently, you have 35000 resumes and you also show them on your Homepage by using Resume Category. That's the reason causing this issue.
The best way is that you should increase the speed of your hardware or use hosting with a premium package because we don't have any best solution for your issue.
Thanks for your understanding.
Best Regards,
NooTheme
Topics: 0
Posts: 3295Hi,
Thanks for contacting us.
You should go to JM Jobmonster > Settings > Action Control > View Detail Resume: Employer with Paid package.
Check it, then feedback us.
Thank you.
NooTheme
Thank you for your reply.
Actually this is not the solution.
The option "View Detail Resume" just allows users to be able to visit the resume page. There is nothing related to the contact or custom fields specifically.
I want that all logged in users be able to visit resumes (so the config on "View Detail Resume" is logged-in users) BUT JUST THAT ONES WITH PAID PACKAGE TO BE ABLE TO SEE THE CONTACT INFO.
This is why I did all the following things as mentioned earlier:
01. JM Jobmonster > Settings > Action Control > View Candidate Contact: Employer with Paid package.
02. Product: "Can view Candidate Contact" option checked
03. Created some custom fields selected as "Employer with Package" under View Permission
I don't know where the problem is.
If it is in the Product I've created (resume package) or in the system.
But it seems to me that when I buy a resume package and activate it it doesn't really activate my permissions to see the contact info AND selected custom fields. Despite being showed as active in my Manage Plan section.
Thanks
Actually the package is active bc I'm able to post Jobs without any extra payment.
What seems to no work at all is the View Permission "Employers with Paid Packages".
It doesn't work neither for the option "See Candidate Contact Info" (on Action Control tab) nor for Custom fields (with this Permission View selected).
Thanks.
Another point.
The search tool on wp-admin resume page just search words that are in the Title field.
This absolutely make no sense bc when I'm talking with a customer he usually gives me his email address, username or password.
And with any of these data I don't know his Resume Title. How will I find his resume among other 35k resumes?
Topics: 0
Posts: 3295Hi,
Thanks for your feedback.
1- We read your post a lot of time but we cannot understand your issue clearly. You mentioned all job package and resume package so it was messy.
In case, please tell us what did you do? and the actual result also expected a result. You should give us images description if possible.
2- If you want to find Resume exactly, you should search by candidate email. Search Resume textbox in Dashboard still can search email normally.
Best Regards,
NooTheme
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