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Hi.
Thank you for contacting us.
Sorry, we don't have the video install. But you can check our document at this link http://wp.nootheme.com/docs/citilights/.
Or please provide the site admin account. We will help you install the theme and dummy data soon.
Thanks.
Yes, It also has the conflict with a 3rd plugin "Advanced Woocommerce Product Gallery Slider".
Please check that plugin again or you can give us the FTP account. We will help you debug that issue again.
Thanks.
Hi again.
We have checked your site and found the conflict with a 3rd plugin "Advanced Woocommerce Product Gallery Slider"
Please give us your site FTP account. We will help you check that issue again.
Thanks.
Hi again.
Sorry for the mistake, If you don't want to show the attribute to the details page and don't want to use that attribute for shop filter page, you should remove the value on this attribute. That is a simple way to remove that attribute on the product. https://prnt.sc/nu9xr9
Please check it again.
Thanks.
Hi again.
It still has limited access with that account. We need to install the Loco translate plugin to help you find and translate the string "venues"
Please check it again, or you also can use the Loco Translate plugin to do that.
Thanks.
Hi again.
1. With the product attribute, it still displays on the product details page. https://prnt.sc/nttinq
2. To hide variation from search filter, please go to widget management/ shop sidebar and remove the widget as you don't want to show on the filter. https://prnt.sc/nttjhs
Please check it again.
Thanks.
Hi again.
Please give us your site admin, FTP account. We will help you fix that issue soon.
Maybe have some auto redirect code in your site.
Thanks.
Yes, we have added the code to help you show the location description.
Please check it again.
Thanks.
Yes, we have added the code to help you show the location description.
Please check it again.
Thanks.
Hi again.
Yes, this is the old code and we have changed the logic to make the properties still visible when the package expired.
Yes, you can uncomment it and it will check when the user purchases the package.
Thanks.
Hi again.
Sorry for the late response.
We have installed the child theme and add the custom to help you search to correct the value for bathroom and bedroom.
Please check it again.
Thanks.
Hi again.
As I see, the warning issue from the dsidxpress plugin, you can ignore the warning message by disabling debug_display.
Don't forget to give us your site admin account. It will help us check your site issue easily.
Thanks.
Yes, please give us your site admin account. We will help you check that issue soon.
Thanks.
Hi again.
Sorry for the mistake.
Can you give us your site admin account? We will help you check that issue soon.
Thanks.
Hi again.
Yes, we have checked and fixed that issue on your site. Now it links to correct your location.
Please check it again.
Thanks.
Hi again.
Sorry for the late response.
We have checked your site and testimonial issue. As I see, to add brake line to the testimonial, you can add the <br/> tag.
Please check it again.
Thanks.
Hi again.
Yes, we have checked and fixed that issue on your site.
Please check it again.
Thanks.
Hi.
Thank you for contacting us.
Yes, we don't support the sticky menu on the mobile, because the mobile device screen is small and it also can effect to open menu item if you have a lot of menu items.
We have added the custom CSS to help you fixed the top menu on the mobile.
Please check it again.
Thanks.
Yes, we will help you check the issue now, but please give us your site admin, FTP account again now. Maybe you have changed that info.
Thanks.
Hi again.
Sorry for the late response.
We have a busy day to fix the issue with our support site.
We have checked and fixed all your issue.
1. Make two columns for products.
2. Change shop header to agency header, because you forgot to select the header config in the customize.
3. Add the product search to the home page as you want.
4. In the product page, you can select the quantity.
Please check it again.
Thanks.
Hi again.
To fix that issue, please update the theme to the latest version, or you can downgrade your WooCommerce plugin.
Because it has a conflict with the latest version of WooCommerce.
After update the theme, please save your permalink setting, because we have changed the lost-password page to another page (forgot-password).
Please check it again.
Thanks.
Hi again.
I think the issue from the cache plugin on your site. Please clear your cache plugin when you updating the theme.
As I see, you also change the wp-admin password, FTP account. So we can't help you fix that issue.
One more thing, we don't a scam company. And we don't add the bug to our theme on each updated version. On the next version, we always want to bring a new feature to the customer.
We have provided the support depend on your Envato purchase, it is fair for the customer and developer. If the Envato provides lifetime support, we also provide lifetime support.
Thanks.
Hi again.
With the latest version, we have fixed the issue with the forgot password. Because it has the conflict with WooCoomerce last version.
Please check it and let us know again if you still have the issue.
As I see, you have to change the WordPress password and FTP account.
Thanks.
Yes, I have checked your post and found the script in the post description. I don't know why they can add the content to your post.
But please check it and let us know if still have the issue. Don't forget to give us the FTP account. We also need to check the source code.
Thanks.
