- This topic has 16 replies, 2 voices, and was last updated 6 months, 1 week ago by
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Following a series of crashes I have re-purchased the noo mable theme and some plug-ins, in order to activate the WP BAKERY licence I need your support.
Thank you
Hi.
Thank you for contacting us.
Sorry, we don't have to include the WPBakery license key in the package. If you want the license key, please buy that plugin.
On our theme package, we have provided the file install for that plugin only.
Thanks.
Good morning and sorry if I have explained myself wrongly, I have purchased the wpbakery plug-in, but the page where you enter the licences is 'blocked' by your theme. I enclose what was written by their support :
" The issue in this case is because the product license tab is disabled by the theme developer using vc_set_as_theme. You can get in touch with the theme developer and get rid of the above code from the theme to get it back."
I look forward to your reply. thank you
Hi.
Please go to this file: wp-content/plugins/noo-mebla-core/admin/vc_extension/map/new_params.php and remove the source code at lines 2-5.
Please recheck it.
Thanks.
Hi.
Can you give us your site URL, and admin account? We need access your site to help you check that issue.
Thanks.
Good morning
but do you reply every 3 days?
To solve a trivial problem will take a month or more !!!!
Good morning
is there a way to speed up your support? it is not possible to wait a month for a solution to such a trivial problem.
Hi.
I have accepted invite to access your backend dashboard, but it doesn't allow me access to your site.
Per l'accesso a questo sito viene richiesta l'autenticazione a due passaggi. Visita le impostazioni di sicurezza per configurare l'autenticazione a due passaggi per il tuo account.
Please recheck it. Or you can give me the admin account. I can't use the WordPress.com account. https://prnt.sc/j3SC2uZrJU_i
Thanks.
Hi.
As I see, your WPBakery license has been activated, which is why you have all the featured as this: https://prnt.sc/rTytsO-driEn
Please recheck it.
Thanks.
Good morning
I don't understand if you pretend not to understand or what!
It is really ridiculous to wait so long for such a stupid matter!
I repeat myself so maybe you will be able to solve it:
I bought the plug in wp bakery and I can not install the licence because blocked by your theme active on my site . You must give me the possibility to see the mask as in the photo .
Thank you
Hi.
I have changed the theme and disabled our plugin, but the "product license" still doesn't appear. So I have to go to the WPBakery plugin and disable the function wpb_check_wordpress_com_env() to help you display that tab.
Now you can see the "Products license" in the WPBakery Page Builder config.
Please recheck it.
Thanks.
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