12 months ago #1219377
I am unable to get my site back up and running. The update to the installation has been paused and is incomplete.
I have received messages that the theme or some plugins have not uploaded properly.
Please assist. Thank you!!11 months, 3 weeks ago #1219427
Thank you for contacting us and sorry for the late response.
Please give us your site URL and admin account. We will help you check it.
Thanks.10 months ago #121965210 months ago #121965310 months ago #1219674
I can't access your website. "There has been a critical error on this website. Please check your site admin email inbox for instructions."
Maybe have an issue with your source code.
Please give us your FTP account. We will help you debug the issue.
Thanks.10 months ago #121968810 months ago #12196909 months, 4 weeks ago #1219702
The cPanel account doesn't correct. Please recheck it and send us again.
Thanks.9 months, 3 weeks ago #12197299 months, 2 weeks ago #1219743
Yes, please check it and let us know when it works. The cPanel account is still invalid.
Thanks.9 months, 1 week ago #12197569 months, 1 week ago #1219759This reply has been marked as private.8 months, 2 weeks ago #12198368 months, 1 week ago #12198748 months ago #1219885
Please give us your cPanel or FTP account. We need to access your source code to debug the issue.
Thanks.8 months ago #12199098 months ago #12199167 months, 3 weeks ago #12199377 months, 2 weeks ago #12199537 months, 1 week ago #1219977
The login recovery mode is not available. Maybe the link has expired. How can I go to your source code to enable debug mode to check? Please let us know again.
Thanks.7 months, 1 week ago #12199847 months ago #12200286 months, 3 weeks ago #1220061
I have sent you an email on another topic. You also can contact me via skype.
Please recheck it and let me know again.
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