3 years, 5 months ago #1066608
I have been unable to download the updated theme for city lights. It says "download forbidden".
Also with the recent update for wordpress 5.0 the WP bakery plugin is not working.3 years, 5 months ago #1066700
Can you help me with this?3 years, 5 months ago #1066782
Thanks for your contacting us.
In this case, please download our updated package from ThemeForest market then upload it to your WordPress website and upload it via FTP account. Because some of the servers are incompatible with our server. Therefore, you cannot update directly.
Please check again, then feedback us.
NooTheme3 years, 5 months ago #1066797
Ok I will see if I can hire someone to do that for me. I don’t know how to upload via FTP.
when I update the theme will the WP bakery Plugin also be updated?3 years, 5 months ago #1066977
I am still waiting on a response about updating the WP Bakery Plugin. Currently I am unable to update any of my pages because the visual composer is no longer working. How do I update this plugin???3 years, 5 months ago #10670233 years, 5 months ago #1067482
I hired someone to update the theme but when we did it ran very very very slow. We had to revert back to the old version because it was too slow. Are you experiencing issues with the current theme and the new version of word press?
I am unable to edit any of my pages due to the recent wordpress guttenberg update..3 years, 5 months ago #1067512
Thanks for your feedback.
That means your website worked slowly when updating our theme &plugin, isn't that?
First, please tell us some questions:
1 - Do you have any customization on your site?
2- Which change do you make when updating?
In addition, please give us your website's URL and admin account privately and exactly. We want to check it directly.
NooTheme3 years, 5 months ago #10675463 years, 5 months ago #10676893 years, 5 months ago #1067852
It is ok.. I will just buy a new theme and have Envato refund me for this support.
There is no reason for anyone to pay you an additional "fee" for support.3 years, 5 months ago #1067853
Also I hired a freelancer who updated the theme but it had multiple issues. So even if i pay you $50 to try and help what guarantee can you give me that you can fix the problem?3 years, 5 months ago #1067854
Thanks for your feedback.
Please read the policy of Envato about the support service:
We are so sorry but we don't support to update theme if the customers have the customization in their website. In this case, you should update it by yourself.
Hopefully, you can understand it.
NooTheme3 years, 5 months ago #1067855
Also I am only asking you for support for your theme and plugin. Therefor there should be no requirement for an extra fee.
All I want you to do is fix your theme so I can use the WP Bakery Plugin/Visual composer so I can edit my pages. Currently I cannot use this theme which is not my fault.3 years, 5 months ago #1067862
Other customers also updated our theme with no issue but OK, we guess the issue from your customization.
In this case, you should tell us which section have you customed on your website? and which issue have you met?
As you know, we don't support the customer who customed their website too much because we cannot control the source code. Moreover, it will take much time to check that's the reason why it isn't free.
As your asking, you meet many issues, right? Please describe them and give us your information exactly. Our developer will take a look at your website.
NooTheme3 years, 5 months ago #1067867
The only customizations that was done to the website was for speed. All the customizations were done in the Functions PHP. But since my last update it looks like the customizations are already erased.
The other customization I did was to the login button. I had a freelancer make it so the login button brought you to this login page https://listings.tntteam.ca/idx/userlogin.
Last week I tried to get my Host Godaddy to fix the theme but when they tried updating it the website became very slow so they had to restore the theme from the previous version.
I am not sure what is causing the issue.3 years, 5 months ago #1067868
Take a look at the website and if you determine the problem is one that will require a lot of time to resolve then I will pay the fee.3 years, 5 months ago #1067870
Ok, please give us your website's URL & admin account and FTP account privately via checking Set as private reply checkbox.
In addition, you should give us an image to describe this issue or your issue link so it will help you to save time.
NooTheme3 years, 5 months ago #10678723 years, 5 months ago #1067876
Please check your information again because we cannot get access to your Dashboard and your FTP.
NooTheme3 years, 5 months ago #10678823 years, 5 months ago #10679033 years, 5 months ago #10679233 years, 5 months ago #1067955
You can find the child theme file in our package file so you can install it by Upload via WordPress. In addition, you should try to learn how to use Child Theme by yourself. Because we don't know what files which you changed in the parent theme.
Hopefully, you understand it.
NooTheme3 years, 5 months ago #1068116
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