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Thanks for contacting us.
We are really sorry for late response because we had a long holiday for the new year so we cannot help you during that time.
For your question: Please give us your admin account and FTP account privately via checking Set as private reply checkbox. We will help you to check this issue soon.
We have checked and fixed the issue with download property attach file.
Please check it again.
Sorry, do you want to download the property info to the PDF file or what?
Please let us know again.
We have fixed the issue with the download button on the property details page. With the download property as the PDF file, we don't support the feature. We just have supported the print feature for the property, you also can print the property to PDF file.
Please check it again. As I see, you have changed the admin account. If still need the help, please provide that info again.
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