the "Contact Agent" forms do not work,

NooTheme Premium WordPress Theme › Forums › CitiLights › the "Contact Agent" forms do not work,

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  • 5 years, 7 months ago #1073125

    SilvioT
    Customer
    Topics: 20
    Posts: 67

    Good morning,
    the "Contact Agent" forms do not work, please fix them?

    thanks a lot

     

    Attack Screenshot

     

    http://royal.mywebsolutions.it/immobili/bergamo-centro-via-scotti-ref-2211/

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    5 years, 7 months ago #1073128

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    This reply has been marked as private.
    5 years, 7 months ago #1073133

    Jackie
    NooTheme
    Topics: 0
    Posts: 2094

    Hi.

    Thank you for contacting us.

    We have checked your site, the send message form still works fine. https://prnt.sc/ngng1a

    Please check it again.

    Thanks.

    5 years, 7 months ago #1073139

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    This reply has been marked as private.
    5 years, 7 months ago #1073143

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    This reply has been marked as private.
    5 years, 7 months ago #1073206

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    This reply has been marked as private.
    5 years, 7 months ago #1073223

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    Hello,
    would you please help me? I sent private messages.

    Thanks a lot.

    5 years, 6 months ago #1073284

    Jackie
    NooTheme
    Topics: 0
    Posts: 2094

    Hi.

    Sorry for the late response, we are in country holiday.

    Maybe you have to change the admin account. Please give us that info again.

    Thanks.

    5 years, 6 months ago #1073291

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    This reply has been marked as private.
    5 years, 6 months ago #1073348

    SilvioT
    Customer
    Topics: 20
    Posts: 67

    Hello,
    try now.
    Thank

    5 years, 6 months ago #1073369

    SilvioT
    Customer
    Topics: 20
    Posts: 67

    Hello,
    try now.
    Thank

    5 years, 6 months ago #1073484

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    Hello,
    What should I do to be helped????
    5 years, 6 months ago #1073553

    Anonymous
    Inactive
    Topics: 0
    Posts: 3295

    Hi again,

    Thanks for contacting us.

    We are so sorry for the late response because we took part in a long national holiday in our country so we cannot help you during that time.

    For your question: We attempted to get access to your website using your admin account but unsuccessfully. Please check it again, then make sure that it works fine. After that, providing us again.

    Thank you so much.

    NooTheme

    5 years, 6 months ago #1073560

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    This reply has been marked as private.
    5 years, 6 months ago #1073561

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    Hello,
    would you please help me? I sent private messages.Thanks a lot.

    5 years, 6 months ago #1073605

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    This reply has been marked as private.
    5 years, 6 months ago #1073638

    Anonymous
    Inactive
    Topics: 0
    Posts: 3295
    This reply has been marked as private.
    5 years, 6 months ago #1073646

    Anonymous
    Inactive
    Topics: 0
    Posts: 3295

    Hi again,

    Our developer has got access to your website then checked your contact form agent section, it still worked fine.

    Please see this image: https://prnt.sc/nkxnlo

    You can check it again, then feedback us.

    Thank you.

    NooTheme

    5 years, 6 months ago #1073648

    SilvioT
    Customer
    Topics: 20
    Posts: 67

    Hello,
    the form says "Your message was sent successfully. Thanks." but the emails do not start or arrive.

    5 years, 6 months ago #1073649

    SilvioT
    Customer
    Topics: 20
    Posts: 67

    Hello,
    the form says "Your message was sent successfully. Thanks." but the emails do not start or arrive.

    5 years, 6 months ago #1073652

    SilvioT
    Customer
    Topics: 20
    Posts: 67 
    <span style="max-height: 999999px">if instead you use the contact form 7 plugin the mails arrive, but you cannot contact the reference agent</span>
    5 years, 6 months ago #1073667

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    Hello,
    the module does not hook the agent's email, I attach screenshot log WHM
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    5 years, 6 months ago #1073729

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    This reply has been marked as private.
    5 years, 6 months ago #1073801

    Anonymous
    Inactive
    Topics: 0
    Posts: 3295

    Hi again,

    Thanks for your feedback.

    We tried to get access to your website then check this issue but we didn't find any issue. In addition, we also installed  Easy WP STMP plugin on your website. Please configure this plugin then check this issue again. After that, you should feedback us your result.

    Thank you.

    NooTheme

    5 years, 6 months ago #1073836

    SilvioT
    Customer
    Topics: 20
    Posts: 67
    The emails do not start only from the property modules ... from this module (contact plugin 7) the emails start well http://royal.mywebsolutions.it/contatta-milano/
    I put your email on this form, try it and see that it doesn't work. http://royal.mywebsolutions.it/immobili/bergamo-centro-via-scotti-ref-2211/  (Watch the screenshot)
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