- This topic has 15 replies, 2 voices, and was last updated 4 years ago by
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<h1 style="color: #555d66; font-size: 24px; margin: 30px 0px 0px; border-bottom: 1px solid #dddddd; clear: both; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; padding: 0px 0px 7px;">You need a higher level of permission.</h1>Sorry, you are not allowed to customize this site.
This error shows, when I try to click "Publish" in customize menu after I have changed things such as fav icon under Site Enhancement option.
Regards,
Thet Paing
I have checked. I am a super admin. I control all sites under the same service. I am used to be able to customize. I can control everything except the customize function.
Regards,
Thet Paing
Dear, Please kindly send for me admin account your site and your problem URL via private reply, i will check details problem on your site to help you.
Best regards.
Dear, I see you use WordPress custom version of SiteOrigin ? Because i can't add new plugin on your site. Please kindly contact with SiteOrigin to help you or you can install User Role Editor plugin to check admin user role
Best regards.
I am not using SiteOrigin. If you want to add plugins let me know, I can do that for you.
Regards,
Thet Paing
Hi,
Sorry for taking so long to reply since I was on holidays. We are using bitnami multisite wordpress. Is there any other workaround without FTP account?
Regards,
Thet Paing
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