Tagged: Theme Help
3 months, 3 weeks ago #1211922
We have recently taken over a website called https://charringtonskenya.com however there are quite a few issues with the site such as the theme not working, if you go onto the site you can see some of the shortcodes that are not working at the top and if you check the attachments you can see a screenshot of the backend of the site where the builder is not working, I have tried to use plugins to fix this but I have had no luck, please could you advise me on what could be done to fix these issues.
Attachments:You must be logged in to view attached files.3 months, 1 week ago #1212043
Dear, I see that problem because your site not activate WPBakery plugin, please check again.
Also, i see in attachment [et_pb_section] that is shortcode of Divi page builder.
Best regards.3 months, 1 week ago #1212066
Which builder should we be using? Do I need to buy a licence for the WP Bakery Plugin as the builder should still work, the site isn't using any of the premium features of WP Bakery. The block builder that is usually in the back end when building or editing the site does not work it is just shortcode.3 months, 1 week ago #1212069
Dear, the Jobmonster theme is include WPBakery plugin in theme package. Please go to admin menu 'Appearance -> Install Plugins' to install/active WPBakery plugin on your site.
Best regards.3 months ago #1212154
I have gone to where you have said within the WordPress back end and there is only one plugin there, that being Slider Revolution, we have already got WP Bakery installed on the site and activated, if needed I can send you logins to the site in a private message so that you can have a look at the issue if necessary.
You have also mentioned the Jobmonster theme, we are not using this theme, we are using the Citilights theme. If we cannot resolve this where can I go to get a refund on the purchase of the licence?
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