Report to Tracy Bui

[Marty Collins]

Dear Job Monster Admin,

Could you please don't let "Tracy Bui" reply my Topic or message.

I don't know he or she,

Please don't let reply my mesaage him/her.

I posted some topic, ever took 1-2 days to reply and then just replied none read clearly question detail ever that make took 2 days to wait again .

 

Also I asked some topic with similar question that are replying and solving  by other supporter.But he don't he always reply that is not support , this is need to pay ,that i not ok, ever.

 

I pretty like job Monster Theme, Please don't make disappoited because of Tracy Bui Support.

 

Sorry for this Message and Thanks for understanding.

Add New Note to this Reply

[Jackie]

Hi

Thank you for contacting us.

I'm Jackie, leader of the NooTheme team.

We are really sorry if you aren't satisfied our theme and our support service.

With every question about the theme config, theme error, and small the custom we will support you free by the Envato policy.

With the custom the theme question, changing any style of the theme as your requirement, we can charge the fee based on the custom and the work.

Don't worry about that, if you want to custom the theme and the style, please note all your requirement then we will charge a small fee for you.

For the support policy, you should read this article by Envato author:

https://themeforest.net/page/item_support_policy

Thank you.
Jackie.

Add New Note to this Reply

[Author]

Posts