4 months ago #1070796
how can the infobox for the voucher code and login box be removed? (marked yellow on the printscreen)
thanks a lot4 months ago #1070845
Thanks for contacting us.
Please give us your website's URL and admin account privately via checking Set as private reply checkbox. Because we want to check infor box directly.
NooTheme4 months ago #1070863This reply has been marked as private.4 months ago #1070889This reply has been marked as private.3 months, 4 weeks ago #1070998
ok thanks a lot!
yes the checkbox is not overlapping anymore. The remaining translation we will check later.
On the product overview pages we have an issue. It is only possible to click on the title of the product, in order to get to the product detail page. Most users won't find out where to click, as they try to click on the picture.
And on the mobile version nothing happens when the user clicks on the product image. Only clicking twice opens the product detail page.
Renato3 months, 3 weeks ago #1071064
Thanks for your feedback.
A visitor should click to the product title to go to the product detail page on desktop and mobile. We also checked on your website and it still worked fine.
You should check it again, then feedback us.
NooTheme3 months, 3 weeks ago #1071077
Thank you, but now its look like this. All products are overlayd. You know where is the problem? Thank you.
Natalija3 months, 3 weeks ago #1071079
And I tried it now its look like this (the discription of product is under product foto)3 months, 3 weeks ago #1071081
We have found some issue from the source code.
Can you give us the FTP account?
Thanks.3 months, 3 weeks ago #1071269
We can't hand out our FTP login, as our provider is managing this. Which file an what exactly needs to be changed?
Natalija3 months, 3 weeks ago #1071329
We have installed the WP File Manager plugin to help you edit the source code.
We have fixed the issue with the double tap on the mobile. It is the default of our theme, on the first, it is hovering action, then on the second touch is go to the link.
Please check it again.
Thanks.3 months, 3 weeks ago #1071361
It's still working just with double tap nn mobile. And the sekond problem is, that the visitors should click to the product title to go to the product detail page on desktop and mobile, but the visitors doesn't know it and they'll click on Photo and if its not working (open the detail) thay go away from my site and I loose them. We need that its work when the visitors with one tap (click) on the product photo can open this product to buy. Is it possible to change it? Thank you.3 months, 3 weeks ago #1071421
Thanks for your feedback.
Can you contact your hosting provider about your FTP account? Because we really need it to debug your issue. If not, it is difficult to fix your issue exactly. In addition, other customers still control FTP account successfully.
Please pay attention to it, then feedback us.
NooTheme3 months, 3 weeks ago #1071456This reply has been marked as private.3 months, 2 weeks ago #1071579This reply has been marked as private.
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