Problem WordPress Customizer. Preview works, but we cant save it

[hardy80]

We have the following Issue with ist Theme.

1) The Customizer does not and saves changes! What can we do?

The PHP 7.2 Limit ist setup to 256 MB

http://www.2019.cumbancha.de 

Thanks for a quick answer :=)

Hardy

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[hardy80]

Is there any help for my problem ?

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[Anonymous]

Hi,

Thanks for contacting us.

Please make sure that you deleted the cache on your site and your server. In addition, you should provide us with your admin account and FTP account privately via checking Set as private reply checkbox. We will check it directly.

Thank you.

NooTheme

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[hardy80]

This reply has been marked as private.

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[Jackie]

Hi again.

We have checked and fixed that issue on your site.

Please check it again.

Thanks.

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[dgcvisual]

This reply has been marked as private.

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[Anonymous]

Hi @dgcvisual

Thanks for contacting us.

Our developer helped you to fix the issue then we also changed the primary color to check it again. It worked fine.

Please check, then feedback us.

Thanks.

NooTheme

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[dgcvisual]

Hi Noo Team,

Thanks for answering!
The main site seems to be korking fine now. But the Test installation it's doing the same error saving. I relize that i didnt give you on the private the user to have access to the WP. I send you a new private with it

Thanks,
Gaston

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[dgcvisual]

This reply has been marked as private.

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[dgcvisual]

This reply has been marked as private.

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[Anonymous]

Hi again, Gaston

Thanks for your feedback.

Firstly, please don't publish your information on this topic because it doesn't ensure security for your site. It is the topic of another client. That's the reason why we removed the detail information of your website on the above topic.

In addition, we don't sure about the main issue now, because our developer fixed the customizer change yesterday. Please create a new topic then let us know your issue exactly.

Thanks.

NooTheme

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[dgcvisual]

Ok Tracy,
I will create a new topic.

Thanks,

Gaston

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[Anonymous]

ok, you're welcome.

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[Author]

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