4 years ago #1067850
Hi Minutes ago my website worked well, now isn't showing anything, hosting told me is a plug in problem, colud you please help me out!! Think is the noo palazzo framework.
Alejandro Ramírez4 years ago #10678584 years ago #10678594 years ago #1067878
Thanks for contacting us.
We cannot get access to your website. Please see this image https://prnt.sc/mdk6gp
In this case, please give us your website's URL, admin account and FTP account privately and exactly.
We will help you to check it soon.
NooTheme4 years ago #10678844 years ago #1067892
Thanks for your feedback.
We also got access to your website then checked all your pages but everything works fine.
In addition, we also have checked the theme version then found that you have used the old version of Palazzo theme. In this case, you should update our theme to the newest version of Palazzo.
Note: In the newest version of Palazzo theme, we combined all Realty Portal add-ons to only Realty Portal plugin. That means you only have Realty Portal plugin which activated after updating our theme.
Moreover, don't forget to backup your customization files before updating.
If you have any questions, don't hesitate to ask us. We will try to feedback as soon as possible.
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