Packages doesn’t work properly

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  • 1 year, 2 months ago #1219938

    VARNA2019
    Customer
    Topics: 10
    Posts: 15

    Hello,

    I have problems with packages settings:

    When employer buy Premium or Featured packages, they View candidates (as description, but can't see CV's and can't download it ) please see attachment Packages Premium.

    May be some of my packages setting are not ok. Please for help.

    You can see my settings of JobMonster - Settings - Action Control as attached file.

    You can see my settings of JobMonster - Settings - Resume here:

     

    Thanks!

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    1 year, 2 months ago #1219945

    Jackie
    NooTheme
    Topics: 0
    Posts: 1880

    Hi.

    Thank you for contacting us.

    Please give us your site admin account. We need access your site to check the config.

    Thanks.

    1 year, 2 months ago #1219954

    VARNA2019
    Customer
    Topics: 10
    Posts: 15
    This reply has been marked as private.
    1 year, 2 months ago #1219972

    VARNA2019
    Customer
    Topics: 10
    Posts: 15

    Hello,

    I send my my site admin account last week. Is there any progress?

    Thank you.

    Best regards,

    Milena

    1 year, 2 months ago #1219991

    Jackie
    NooTheme
    Topics: 0
    Posts: 1880

    Hi.

    I have checked your site and found the issue from the package config. You forgot to add the limit to the "download Resume Attach Files Limit" config on the job package. https://prnt.sc/ICpu2U6_xE8D

    Please recheck it.

    Thanks.

    1 year, 2 months ago #1219992

    VARNA2019
    Customer
    Topics: 10
    Posts: 15

    Hello,

    Thank you for help.

    I fixed my settings for Premium package, but still employee with Premium can't see CV' s. Employee package is valid until 8 March 2023, but can't see and download CV' s.

    So still there is a problem..

    You can see attached file - Membership doesn't allow you to download candidate's CV.

    Regards.

     

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    1 year, 1 month ago #1220008

    VARNA2019
    Customer
    Topics: 10
    Posts: 15

    Hello,

    Is there any progress about my problem with packages?

    Thanks!

    1 year, 1 month ago #1220016

    Jackie
    NooTheme
    Topics: 0
    Posts: 1880

    Hi.

    For the old user with the old package, you need to repurchase the package again. It needs to purchase a new package to get the option to access the attached resume file.

    Please recheck it.

    Thanks.

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