Organici theme update

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • 4 years, 10 months ago #1075718

    pgasinos
    Customer
    Topics: 4
    Posts: 12

    Your new organici theme update has a problem and wordpress blocked it. The message is "Your Site has a Technical Issue" and I have a blank page. I need to recover it ASAP. The WPBakery Page Builder plugin can't be updated also because I don't have a license.

    4 years, 10 months ago #1075721

    pgasinos
    Customer
    Topics: 4
    Posts: 12
    This reply has been marked as private.
    4 years, 10 months ago #1075726

    Anonymous
    Inactive
    Topics: 0
    Posts: 3295

    Hi,

    Thanks for contacting us.

    Please provide us with your admin account again because we cannot use the old information. After that, we will check your site directly.

    Thanks.

    NooTheme

    4 years, 10 months ago #1075730

    pgasinos
    Customer
    Topics: 4
    Posts: 12
    This reply has been marked as private.
    4 years, 10 months ago #1075733

    gracekweb
    Customer
    Topics: 1
    Posts: 4

    I have the same problem

    4 years, 10 months ago #1075760

    Anonymous
    Inactive
    Topics: 0
    Posts: 3295

    Hi again,

    Thanks for your feedback.

    Please provide us with your FTP account privately and backup all your customization files. After that, our developer will help you to update our theme.

    Thanks.

    NooTheme

    4 years, 10 months ago #1075771

    pgasinos
    Customer
    Topics: 4
    Posts: 12
    This reply has been marked as private.
    4 years, 10 months ago #1075777

    Jackie
    NooTheme
    Topics: 0
    Posts: 1880

    Hi pgasinos.

    We found the issue from the last version. Some function missing.

    Please wait the updated version, we will release a new version to fix that issue soon.

    Thanks.

    4 years, 10 months ago #1075778

    Jackie
    NooTheme
    Topics: 0
    Posts: 1880

    Hi again.

    We have updated the latest version of the theme to your site.

    Please check it again.

    Thanks.

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Viewing 9 posts - 1 through 9 (of 9 total)

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