Tagged: customer email
3 months, 4 weeks ago #1112136
We have an issue with the order completed email for the customer after buying employer membership plan. It looks like there some code errors in it. The table is rearranged, there are some strange symbols, words are cut, etc. In the next message I attach you the image of the email for the customer and other for the admin. You will see that they look differently.
How could we fix it?
Thank you3 months, 4 weeks ago #1112152This reply has been marked as private.3 months, 3 weeks ago #1112980
Dear, the Jobica theme not control Email template of WooCommerce plugin, i think that problem because you have custom email template on your site or problem because font family of customer device because the email template for admin not have error, please check email template on other device.
Best regards.3 months, 3 weeks ago #1115288
We had deactivated all the plugins on our site, but it didn't work. Just to have it clear. Are you sure that Jobica template doesn't add any code to the woocommerce transaction emails? Like on the attached picture. This text doesn't appear on any other our website's emails. On the other hand, emails that are sent from Jobica core are displayed with error as well.
Could you help us with that?
Attachments:You must be logged in to view attached files.3 months, 3 weeks ago #1116095
Yes, i'm sure.
The text in attachment is date of order, it call in function 'WC_Emails::order_details' and load in template 'woocommerce/emails/email-order-details.php'
I think that problem could be due content type 'charset' format in your email template
Please kindly check again.3 months, 3 weeks ago #1116146
ok. Thank you. It seems to be a common issue. We'll wait they fix it soon.3 months, 3 weeks ago #1116151
Yes. Thank you.
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