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I purchased additional Noo Theme Support license for JobMonster on 12th November to assist with updating our website http://www.ayc.com.au where we have Job Monster installed, provided by Noo Themes. This support is supposed to be valid until May 15th 2026
I recently submitted a support ticket titled New Registration Process issues with reference #1222820 however havent received any support or response for over 2 weeks now.I am unhappy with the support received and request immediate response or refund accordingly as I am not receiving the services I paid for.
Dear JackieThanks for replying.Yes the Admin account was removed due to you being unresponsive.As you are aware from the original support request made more than 3 weeks ago, we paid you for support as we work through a website update.It took you 5 days to reply to that post.Since then nothing from you, nothing at all despite, your support has been paid for and it is time limited.What assurances can we get from you now that we are going to get the support service we paid for?Until yesterday, why was there no input from anyone at Noo Themes for the previous last 2 weeks.Right now we feel like we are paying for something that you have no intention of delivering.The original request for support was for an issue that now appears to be rectified. We assume there was some conflict in custom fields.However we have additional issues.The first and most significant being the JobMonster recent update to v4.8.3 is causing error messages to be shown on the front end.Before we proceed, please let us know under what terms we can continue to receive support from Noo Themes?Hello.
Yes, please let us help you check the issue with our theme again. We will try to help you soon.
Regards.
Hi Jackie,
Thanks for replying however you have not addressed our concerns at all. Nor have you even apologized for taking money and not providing an adequate service in return.
Nonetheless you can begin providing some immediate service.
These admin user credentials have been sent to you again on Thursday 11th December, we now await your response..... again...
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