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Hello
I wonder if there be a issue with my license and support period. In my profil it says my support will end of 2020 that will be end of next year.
I have been promised free support forever as I translated language files for you a few years ago. I use Jobmonster diligently and do not want to worry in the future that I do not receive support from you as promised. Attaches the basis for what I have been promised. Would be grateful if you move my date from 2020-12-31 to 2030-12-31 Sincerely Joseph Thien
Topics: 0
Posts: 3295Hi,
Thanks for your feedback.
Currently, our company changed its policy of support time for all clients. In the past, there was a translation policy. However, there are some private reasons, it is moved from our policy.
Therefore, you should buy the support package to continue posting your question in our forum system.
Thanks for your understanding.
Best Regards,
NooTheme
I can't say I'm not disappointed when I got it on the paper that I would get free support forever when I did the job for you.
If you change policy after you have promised things and do not report this to those who have done the job for you and then do not even compensate for this, my eyes are poor service.
You have a fantastic product and Eran support is absolutely fantastic but that you do not keep what you promise is not good either.
Sincerely
Joseph
Topics: 0
Posts: 3295Hi,
Thanks for your feedback.
I also raised this question to our leader and he said that your purchase code still is added to our lists which are supported forever. Therefore, please check it again because it has never expired.
Thanks.
NooTheme
At the time of job monster purchase, it offered 5 licenses. But now, only 2 remains. Can you please explain how the remaining licenses expired.
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