11 months, 2 weeks ago #1075959
I hope things find you well. I am having issues with the primary (main) menu not loading in the header. The menu appears directly below the header. It needs to be located in the header to appear correctly. Thanks in advance!!
See attached file
Attachments:You must be logged in to view attached files.11 months, 2 weeks ago #1076001
Thanks for contacting us.
Because you clicked to Import Demo button many times that's the reason why you got this issue.
In this case, please go to Appearance> Menu then delete the unnecessary menu item on your site.
NooTheme11 months, 1 week ago #1076129
This is still not working. Deleted the previous menu. Created a new menu and assigned as primary menu. Still showing up below the header. The menu needs to be located in the header. Please help asap we need to get this site up.11 months, 1 week ago #1076161
Trying to follow up on this can you please help?11 months, 1 week ago #1076194
Thanks for getting back to us.
We are so sorry for the late response because we joined a summer holiday so we cannot help you during that time.
Please provide us with your website's URL and admin account privately via checking Set as private reply checkbox. We will check your issue soon.
NooTheme11 months, 1 week ago #1076204This reply has been marked as private.11 months, 1 week ago #1076213
Thanks for your feedback.
The main problem is that you created the menu items which are the long title and you add many menu items to the Home menu. In this case, we also created a new menu then added the menu items which are the short name, it worked fine. Please see this image: https://prnt.sc/o6pq5l
We still keep this configuration on your site so you can refer to it then custom your menu again.
Please check, then feedback us.
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