- This topic has 22 replies, 2 voices, and was last updated 1 year, 7 months ago by
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Topics: 28
Posts: 73Hello Team,
Our users reported problems with creating job alerts.
after checking the console, we found these warning related to job alert form.
please see the screenshot and advise how to fix this https://prnt.sc/fImRh4lSwnDh
Hello.
Thank you for contacting us.
Please give us your site URL, and admin account. We will help you check it soon.
Thanks.
Topics: 28
Posts: 73This reply has been marked as private.
Topics: 28
Posts: 73Please try to make an alert as guest not as signed in user.
the problem is appearing as guest user (not signed in)
also can you please make your above answer private to hide our site name?
Hi again.
We have checked and found the issue from the alert form field id.
Please set the read-write for the file permission, we will help you fix that issue soon.
Thanks.
Topics: 28
Posts: 73Please try now, all permissions granted.
Yes, we have checked and fixed that issue on your site.
Please recheck it.
Thanks.
Topics: 28
Posts: 73Hello,
Yes, the job alert can be created now, but the alert criteria not recorded when the job is created.
for example, the system is not recording the job category and the location when creating the alert, leaving them blank.
Please advise.
Topics: 28
Posts: 73Hello,
After checking again, i found that the alert criteria made by guests is not recorded, and the system is not sending alerts to guests.
only alerts created by signed in users are working normally, the alerts made by guests are not working.
Yes, we have checked and fixed that issue on your site.
Please recheck it.
Thanks.
Topics: 28
Posts: 73Yes, checked, now the criteria is recorded in the system but the guests are not getting the alerts.
only signed in users are getting email alerts, the guests are not getting anything.
Hi again.
We have checked the field value for the guest and user accounts. It has the same value in the database.
For the job alert, it only sends the email when a new job fits with the search fields.
Please recheck it.
Thanks.
Topics: 28
Posts: 73Hi Jackie,
Yes, but the guests are not receiving alerts now, all recorded but not receiving alerts even when the criteria is met.
Please give us your list field, and keyword to check the job alert for the guest. We will check that with my email.
Thanks.
Topics: 28
Posts: 73This reply has been marked as private.Yes, we have created a new job alert. We will wait and let you know soon when have a new job posting.
Thanks.
Topics: 28
Posts: 73Hi jackie,
Did the alert you created work?
Hi again.
I don't receive the email alert. Maybe the issue was when I forgot to select the category or location field. I have created another alert with the category and location fields selected to recheck it.
Please wait for us.
Thanks.
Topics: 28
Posts: 73This issue is not fixed yet, signed-out users cannot receive alerts till this moment.
Topics: 28
Posts: 73Any update on this?
Topics: 28
Posts: 73Jackie, i need an update ASAP.
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