Tagged: muita coisa ruim
3 years, 11 months ago #1068267
Good evening, I come through this topic to inform that I will no longer spend my time with this theme, a month and a half of support has already gone away and I still can not use the site.
1. The map has to pay to use and I did not know it.
2. The images of the property page have to be edited the sizes so as not to appear unconfigured.
3. The reCAPTCHA even putting the KAY does not work.
4. The Emails capitation form for Mailchimp (proven) does not work.
5. The support takes significantly longer to give up
I am going to open this manifesto in Envato, the part that the client has to pay the map separately has that it is written in the page of presentation of the site, because the person only buys knowing.3 years, 11 months ago #1068282
Thanks for contacting us.
We are really sorry for late response because we have got a long holiday for the lunar new year so we cannot help you during that time. We start to work today. Therefore, please wait for us. We will solve your ticket as soon as possible.
Thanks for your understanding.
NooTheme3 years, 11 months ago #1068293
We also have access to your website but unsuccessfully.
Please check it again, then give us your information including admin account and FTP account exactly. We will help you to check it soon.
NooTheme3 years, 11 months ago #1068358
The access was released for 30 days and in that period the adjustments were not completed, I requested the support of my hosting for them to release again, but please see all the items I quoted now and previously that have not been solved. Thank you3 years, 11 months ago #1068411
Thanks for your feedback.
First, we still try to help you to resolve your issue but we need to have your website's URL and admin account exactly. Because it is too difficult for us to see your problem without getting access to your website.
Hopefully, you can understand it.
Second, you have many topics and we always try to help you as soon as possible but you gave us 1 star for support. It is not fair for us. Please consider removing it if you still need to help.
Third, we had a long holiday for the new year so we cannot help you during that time. Now we come back to work so we will try to solve your issue soon.
NooTheme3 years, 11 months ago #1068453
again follows my administrator access credentials, for the second time.
From what I understand, I'm forced to give more stars if I want to get support, is that it?
Because I gave a star, because it's been two months I bought the theme and I can not use it, it's the second time I have to ask for my hosting service to release access to you, and every day I discover new features on the website that do not work and or have on the demo site more do not have in the installation.
Once the site has everything ok, I review the stars, for now I can not change it or we can solve it, you give me back my money and everything is in peace, after all, I can not use the site yet
I know I have a lot of topics, but I just count the number of unresolved requests that I can understand3 years, 11 months ago #1068454This reply has been marked as private.3 years, 11 months ago #1068482
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