7 months, 3 weeks ago #1081363
When I login my website in desktop view, I can view the favicon, but on the mobile devices it still shows the wordpress icon, pls help, thanks.7 months, 3 weeks ago #1081382
I think this problem can be caused by two reasons:
- Browser cache: you can remove cached or try with anonymous browser.
- Overwritten by a plugin: You can deactivate each plugin to check it.
tb.7 months, 3 weeks ago #1081401
Hi, I already tried to deactivate all installed plugins, and when I refresh the site, your wordpress favicon appears, so I activate this plugin called "Favicon by RealFaviconGenerator" , it shows my favicon logo in desktop, but in mobile it doesn't. So I try to clear cache my browser and still, it shows wordpress favicon. I will be patiently waiting for your feedback regarding this matter.7 months, 3 weeks ago #1081419
Jobmonster doesn't generate this code. You can login Jetpack and check the option "Site icon" a gain.
tb.7 months, 3 weeks ago #1081425
Hi developers, should I login on Jetpack site https://jetpack.com/support/sso/ or I can locate this issue in the the wordpress itself, under the Jetpack dashboard plugin itself? do I need to just remove the html code favicon as shown in your screensshot?7 months, 3 weeks ago #1081430
You login worpdress.com via jetpack and check the above option.7 months, 3 weeks ago #1081489
Hi, I already login through the main wordpress page using this link...
I also done checking the site icon in wordpress settings, there is no favicon uploaded and when I try to upload, it proceeds me in the customizer of wordpress backend.
I notice that the only affected page (of wordpress favicon) in the jobmonster template was my homepage and the other pages has my uploaded favicon, and not the wordpress favicon.
When you only type at chrome (jobozuki) no "www." and ".com" using desktop/laptop: you will see the wordpress favicon as this link shown https://www.google.com/s2/favicons?sz=32&domain=https://jobozuki.com/7 months, 3 weeks ago #1081500
Please deactivate the cache plugin if you use.
Can you temporarily turn off the Jetpack plugin to check if the problem is from this plugin?7 months, 2 weeks ago #1081511
It doesn't have deactivate button, not like the other plugins see attached image below:
I searched it online and there's an image that I should turn of each switch on settings, is that right?
Please do reply asap, I really want this to be fixed. thank you devs.7 months, 2 weeks ago #1081514This reply has been marked as private.7 months, 2 weeks ago #1081541
I changed a few settings but it didn't help.
The s0.wp.com URLs are among the URLs used by JetPack CDN
I created a topic, hope to get support from JetPack, you can follow it here:
tb.7 months, 2 weeks ago #1081554
Hi tinhbeng, I really appreciate all the efforts you did. last time you we're asking for username and password of our wordpress account, I think you need the wp account that we used to purchase the template, am I right? is it fine if I send it here?
In fb messenger the supports are very responsive, I am really thankful of them.
I reviewed the link you gave me https://wordpress.org/support/topic/favicon-image-cdn/#utm_medium=referral&utm_source=facebook.com&utm_content=social
And I check the "Favicon by RealFaviconGenerator" plugin, it was already deactivated, and I guess the wordpress favicon reappeared on our homepage site, and you just double check "customizer>site enhancer" to return our favicon.
deactivating the said plugin should have a chance to solve it, but the wp favicon stays, so we may deactivate each plugin again, but this time, one by one reactivate it, to see the plugin that causing it to show wp favicon in mobile view.
I will do it now to check, first I will list all the currently activated plugin, so that I will remember them 1 by 1.
as of now; we do have 17 active plugins, some of those cannot be deactivate.
I will do this now, and update you here in the comment section. also the support in fb messenger.
Is there still any option to just remove the html code manually? the one that displays wp favicon?
*this one at the bottom*
<link rel="icon" href="https://s0.wp.com/i/webclip.png" sizes="32x32" />
<link rel="icon" href="https://s0.wp.com/i/webclip.png" sizes="192x192" />
<link rel="apple-touch-icon-precomposed" href="https://s0.wp.com/i/webclip.png" />
<meta name="msapplication-TileImage" content="https://s0.wp.com/i/webclip.png" />
I know there is still option to remove those. Is it viewable from other users?? or just in me?
I really need to resolve this issue.
I will update you later. Thank you, as always.7 months, 2 weeks ago #1081589
As mentioned in this topic.
You can contact to https://wordpress.com/help/contact
tb.7 months, 2 weeks ago #1081620
Thank you Tinhbeng, I forgot to read the last below. I will update you regarding this issue. thanks again.7 months, 2 weeks ago #1081626
I already created a topic in wordpress forum, I will keep you posted with this 😊7 months, 2 weeks ago #10816277 months, 2 weeks ago #1081633
Ok, Joseph.7 months, 1 week ago #1081965
Hi, I already disabled plugins that are currently activated, but what happens was the website cant function well, and like broken site, leaving it inaccessible or you cant even login,etc. and when I check the favicon, it shows the WordPress Favicon everywhere.7 months, 1 week ago #1081966
It shows like, WordPress forum/support didn't do anything, they didn't help me at all. see this links below;
I also review the topic that you created in this link https://wordpress.org/support/topic/favicon-image-cdn/#post-12153023
at the end of that topic they give a link for support in wordpress that you can seek for assistance, but it was the same forum, thats why they marked it was duplicate. should I just wait for their reply? If you review their replies, they just keep forwarding me to submit another topic, but when I do it, it was on the same forum so that they will remove. is there any remaining options like LiveChat support that wordpress has? Thanks.7 months ago #1082016
You can try to disable the function image cdn on Jetpack.4 months, 1 week ago #1085030
Hi Tinhbeng, it's been a while, I already disable the CDN thing called as photon in Jetpack, it should disable using a switch button in site accelerator in the jetpack.
you can check this link below, https://jetpack.com/support/site-
after that, I tried to clear cache my mobile device, and check it in chrome, http://lexisnexis.custhelp.com/app/answers/answer_view/a_id/1080838/~/clear-cache-and-cookies-on-most-common-mobile-browsers
but still it shows the wordpress logo as favicon in mobile device view. is there any options that we can do?4 months, 1 week ago #1085143
I logged in to our WordPress main account, and just added the favicon in settings. and it works.
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