4 months ago #1218968
In some cases (not always) when someone apply for a job through our website, uploads the file and send the application the employer does not receive any file, although the file set to mandatory.
see the picture from admin panel.
Attachments:You must be logged in to view attached files.4 months ago #1218985
Do you have the job URL where we can check the application function? We don't want to affect your user.
Please give us the job URL to check.
Thanks.4 months ago #1219006This reply has been marked as private.3 months, 3 weeks ago #1219034
How we can check if we can't apply for a job? Please clone your website to another server, then we can help you check that.
Thanks.3 months, 3 weeks ago #1219050
Ok, i Understand, the issue is not with the apply button dear.
In some cases when someone apply, the application is completed for the candidate, but the attachment is missing when the application is delivered to the employer.
also note, for the jobs i shared with you, both of them received bunch of applications, all good, except 1 application for both of them was missing the attachments, even if you apply, its not necessary that your attachment will be missing, as this happens sometimes not always.3 months, 3 weeks ago #1219066
Yes, we have checked your application, all your applications have attached files.
We also check the application form for the job, it still required the upload CV file before sending the application. I'm not sure about that. If you still have the issue, please let us know again.
Thanks.3 months, 3 weeks ago #1219079
Yes, go now to page 2 or 3 of the applications in admin panel you will see that 1 application sent without attachment.3 months, 2 weeks ago #1219094
Yes, I see that. Can you clone the website to another server and give us that site info? We will check that issue on the clone to avoid an effect on your customer.
Thanks.3 months, 1 week ago #1219166
We can't clone the site now, please check again, you know how this theme work and you have all the privileges to check from inside.
as you saw simply some CVs are not delivered through job application, this is causing problems for us and we are losing more users because of this.
please find something to work with, we have no other option than your help in this.3 months, 1 week ago #1219172This reply has been marked as private.3 months, 1 week ago #1219174
i need your urgent help, this is getting out of hand, 10 of empty applications is going to the clients and this is harming our service.
please look into the case ASAP. this is something must be fixed ASAP.3 months, 1 week ago #1219178
I restricted the file format to .pdf only but the problem is still.3 months ago #1219188
Yes, I have tried to apply for that job, and it still works fine. https://prnt.sc/kkyg-3h-9ry8
Do you know the cases that have the issue? That will help us check your issue easier.
Thanks.3 months ago #1219192
Yes, please check page#6 of the applications see how 5 applications sent without attachments.
3 missing attachments in page 7, 4 missing attachments in page 9... etc.
kindly check and let me know.3 months ago #1219194
See the picture more missing attachments.
Attachments:You must be logged in to view attached files.2 months, 3 weeks ago #1219275
I'm still waiting for your update on this.2 months, 2 weeks ago #1219290
I still don't know why it can't save the application attached file of some candidates. Do you contact the candidate to ask for the file attachment type or the step-to-step application for the job? Maybe I can know some issues from the file type or name.
Thanks.2 months, 2 weeks ago #1219301
Maybe of the names, the type restricted to .pdf.
Or maybe because of the server not being able to handle the all the requests at the same time.
this is happening during a traffic spike, so i will upgrade the server.
Thanks for your help.
i will look at it from my side and do something with the server.2 months, 1 week ago #1219308
Yes, maybe the issue from your server request, please check it and let us know again if you need help. We will try to help you.
You must be logged in and have valid license to reply to this topic.