- This topic has 18 replies, 2 voices, and was last updated 2 years, 2 months ago by
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Topics: 28
Posts: 73Hello Team,
In some cases (not always) when someone apply for a job through our website, uploads the file and send the application the employer does not receive any file, although the file set to mandatory.
see the picture from admin panel.
Hi.
Do you have the job URL where we can check the application function? We don't want to affect your user.
Please give us the job URL to check.
Thanks.
Topics: 28
Posts: 73This reply has been marked as private.How we can check if we can't apply for a job? Please clone your website to another server, then we can help you check that.
Thanks.
Topics: 28
Posts: 73Ok, i Understand, the issue is not with the apply button dear.
In some cases when someone apply, the application is completed for the candidate, but the attachment is missing when the application is delivered to the employer.
also note, for the jobs i shared with you, both of them received bunch of applications, all good, except 1 application for both of them was missing the attachments, even if you apply, its not necessary that your attachment will be missing, as this happens sometimes not always.
Yes, we have checked your application, all your applications have attached files.
We also check the application form for the job, it still required the upload CV file before sending the application. I'm not sure about that. If you still have the issue, please let us know again.
Thanks.
Topics: 28
Posts: 73Yes, go now to page 2 or 3 of the applications in admin panel you will see that 1 application sent without attachment.
Yes, I see that. Can you clone the website to another server and give us that site info? We will check that issue on the clone to avoid an effect on your customer.
Thanks.
Topics: 28
Posts: 73Jackie,
We can't clone the site now, please check again, you know how this theme work and you have all the privileges to check from inside.
as you saw simply some CVs are not delivered through job application, this is causing problems for us and we are losing more users because of this.
please find something to work with, we have no other option than your help in this.
Topics: 28
Posts: 73This reply has been marked as private.
Topics: 28
Posts: 73Dear Jackie,
i need your urgent help, this is getting out of hand, 10 of empty applications is going to the clients and this is harming our service.
please look into the case ASAP. this is something must be fixed ASAP.
Topics: 28
Posts: 73I restricted the file format to .pdf only but the problem is still.
Hi.
Yes, I have tried to apply for that job, and it still works fine. https://prnt.sc/kkyg-3h-9ry8
Do you know the cases that have the issue? That will help us check your issue easier.
Thanks.
Topics: 28
Posts: 73Hi jackie,
Yes, please check page#6 of the applications see how 5 applications sent without attachments.
3 missing attachments in page 7, 4 missing attachments in page 9... etc.
kindly check and let me know.
Topics: 28
Posts: 73Dear Jackie,
See the picture more missing attachments.
Topics: 28
Posts: 73I'm still waiting for your update on this.
Hi Jay,
I still don't know why it can't save the application attached file of some candidates. Do you contact the candidate to ask for the file attachment type or the step-to-step application for the job? Maybe I can know some issues from the file type or name.
Thanks.
Topics: 28
Posts: 73Maybe of the names, the type restricted to .pdf.
Or maybe because of the server not being able to handle the all the requests at the same time.
this is happening during a traffic spike, so i will upgrade the server.
Thanks for your help.
i will look at it from my side and do something with the server.
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