1 week, 1 day ago #1079946
on monday I have bought a license for Event Tickets Plus. When I installed the plugin everything was fine but at the moment I tried to activate it, the website broke down and showed me the following error message: "Die Website hat technische Schwierigkeiten. Bitte prüfe das E-Mail-Postfach des Website-Administrators, um dort weitere Anweisungen zu finden." (in english: "The site is experiencing technical difficulties. Please check your site admin email inbox for instructions."). After deleting the plugin everything was ok.
To figure out the causes of this error I activated wp_debug and installing the plugin again. Now the following Error was display: "Fatal error: Uncaught RuntimeException: Error while making 'tickets-plus.commerce.woo': Class tickets-plus.commerce.woo does not exist ..." – You will find attached a screenshot of the whole message.
During this troubleshooting I found out that there must be a connection between the Event Tickets Plus-plugin respectively the Event Tickets-plugin and the iVent theme. Because if all of these three components are activated my website breaks down, if one of these is inactive (no matter which of them), the other two components work fine.
My next step was to contact the support of The Event Calendar to find out if they have any solutions for my problem. They recommended me to contact you because the there might be some outdated functions in your theme which cause this fatal error.
Do you have any suggestions to solve this issue?
Attachments:You must be logged in to view attached files.3 days, 11 hours ago #1080133
Thank you for contacting us.
Maybe have some conflict with the Event ticket plugin. Please give us your site URL, admin and FTP account.
We will help you debug the issue.
Thanks.1 day, 11 hours ago #1080269
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