11 months, 3 weeks ago #1075698
My client is trying to change the attachment in one of their job ads, but the system doesn't allow the file to be deleted/replaced. I will send log-in information privately; thank you!
Kasia11 months, 3 weeks ago #1075699This reply has been marked as private.11 months, 3 weeks ago #1075714
WhenI tried to edit your job, we have experienced this issue: https://prnt.sc/o0b4p8
Please check your server again then make sure that you don't have any security for your user.
NooTheme11 months, 3 weeks ago #1075809
Sorry about that. It is turned off now, so you may take a look.
Kasia11 months, 3 weeks ago #1075823
Firstly, please update our theme to the newest version then check the issue again. After that, please provide us your FTP account (an account which we can use to get access your source code), our developer will debug your issue soon.
NooTheme11 months, 3 weeks ago #1075845
Thank you for your e-mail. I need a little bit of time to learn about child themes before updating to your newest version (like you suggested in a separate ticket).
Regarding FTP account: what information do you need? When I log into my host, it shows me that I have 0 (zero) FTP accounts, but 4 Special FTP accounts. Do you need all of the information below "Special FTP Accounts"? Please see attached.
Attachments:You must be logged in to view attached files.11 months, 2 weeks ago #1075906
Thanks for contacting us.
You should provide us with your special FTP account which you have used to get access to your source code. However, firstly, we think that you should update our theme and check the issue again. After that, you should give us your information correctly then we will check your issue again if you still get it.
Please check carefully, then feedback us.
NooTheme10 months, 3 weeks ago #1076814
Hello again Tracy,
I updated the theme and this problem has been resolved.
Kasia10 months, 3 weeks ago #1076831
ok, you're welcome.
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