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Hello,
My client is trying to change the attachment in one of their job ads, but the system doesn't allow the file to be deleted/replaced. I will send log-in information privately; thank you!
Kasia
Topics: 0
Posts: 3295Hi,
WhenI tried to edit your job, we have experienced this issue: https://prnt.sc/o0b4p8
Please check your server again then make sure that you don't have any security for your user.
Thank you.
NooTheme
Hello Tracy,
Sorry about that. It is turned off now, so you may take a look.
Sincerely,
Kasia
Topics: 0
Posts: 3295Hi again,
Firstly, please update our theme to the newest version then check the issue again. After that, please provide us your FTP account (an account which we can use to get access your source code), our developer will debug your issue soon.
Thank you.
NooTheme
Thank you for your e-mail. I need a little bit of time to learn about child themes before updating to your newest version (like you suggested in a separate ticket).
Regarding FTP account: what information do you need? When I log into my host, it shows me that I have 0 (zero) FTP accounts, but 4 Special FTP accounts. Do you need all of the information below "Special FTP Accounts"? Please see attached.
Thank you,
Kasia
Topics: 0
Posts: 3295Hi again,
Thanks for contacting us.
You should provide us with your special FTP account which you have used to get access to your source code. However, firstly, we think that you should update our theme and check the issue again. After that, you should give us your information correctly then we will check your issue again if you still get it.
Please check carefully, then feedback us.
Thank you.
NooTheme
Hello again Tracy,
I updated the theme and this problem has been resolved.
Thank you!
Kasia
Topics: 0
Posts: 3295ok, you're welcome.
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