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Posts
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Hi,
I was creating a test server and got the key from the site. When I saw the key I realized that in the amount of active domains was scoring 4, but I'm only using this key only for "gooway.com.br" or "www.gooway.com.br". Previously I had another test server, but this one I disabled. So I only have 1 active server.
Please, could you tell me if I'm going to have any problems while creating another test server, because if all the servers that active and inactive count, I can not install the theme anymore, right?
I need to test some plugins.
Now I do not know if someone is using our license key, how could I verify where it is being used? We did not pass it on to anyone.
Thank you for understanding.
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Posts: 3295Hi,
Thanks for contacting us.
A purchase code only allows activating 5 times. Like your image, you have activated it 4 times.
When you enter this purchase code to a domain, it started to count. Although you turned off or something, it still counted one time.
Thanks for your understanding.
Best Regards,
NooTheme
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Posts: 3295This reply has been marked as private.
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Posts: 3295This reply has been marked as private.
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Posts: 3295Hi,
Thanks for getting back to us.
Please try to update our theme manually. That means you download the newest version then re-install it on your site via WordPress Dashboard or FTP.
Remember to backup all your customization files before updating.
Best Regards,
NooTheme
Hi,
Thanks for the feedback.
Is it normal to use a key for each update?Via FTP must also count. As I mentioned earlier, it's strange to tell. The theme should have counted two keys until then. Now, if every update counted, 3 keys were used because of this update. But this information is nowhere.
Please, could you send me or show the rules of use of the license key? Because every moment has new information and was not in the files of Themeforest.
I asked a disturbing question.
If the count exceeds the 5-key limit, will anything stop?
Because today the site is starting to increase people and we do not have any more licenseI'm waiting. Sorry for any wrong placement.
Thanks in advance!
Att,
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Posts: 3295Hi again,
Thanks for your feedback.
1. The purchase code time is counted when you added it to the different domains. When you add your purchase code to each domain, the purchase code is activated and counted times so it doesn't relate to updating progress.
2. The purchase code will be expired when you activated it more than 5 times. Therefore, please consider it carefully.
In addition, the count of activated purchase code is processed by the system so we cannot change it.
Thanks for your understanding.
Best Regards,
NooTheme
Hi again,
Thank you for your feedback!
I understood. So you're counting wrong.
I activated it only for one domain.Please, how can we solve this?
Everything indicates, it happens in the update of thema. I am unable to refresh because if it occurs again, my thema will expire.
Thanks in advance.
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Posts: 3295Hi again,
Like we told above, the counting is performed by the system and it cannot wrong. In addition, we don't hear any complaints from other clients about it. In this case, please check your action again.
We are so sorry but we won't take responsibility for your issue because it is out of our support.
Thanks for your understanding.
Best Regards,
NooTheme
Hi again,
My only action is to update. I did not activate thema in any different domain.
If you have any basis or place to review this information. You can confirm what I'm saying.
It is the count of the system that should be intervening with some process or plugin, but anyway I am according to the terms.Please, if it is not with here in thema's support, where can I check what is happening? ThemeForest?
Please help me solve it as soon as possible.
There is no point in acquiring more license keys and consuming them all by bug.
Att,
Hello again,
I see you have a new version, how should I proceed?
Unfortunately, I had no return. You already have 5 license keys used for the same domain. From previous experience, if I upgrade now, go to 6 usedI still did not get it. If it is your system that counts the keys, are not you responsible for analyzing what is happening?
I'm still waiting for a position.
Thank you. keys.
Hello
Thanks for the feedback.
The server is my instance in amazon. I control the memory. However, on the computer is fast, but on some phones is slow, can be how the information is presented. But I will optimize my server for testing, but first I must first solve the problem that is counting license key of the same domain.
thank you for now
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Posts: 3295Hi,
Please follow this topic https://nootheme.com/forums/topic/optimize-location/#post-1076537
Thanks.
NooTheme
Hi
I did not use the license key as you are talking about. I just use at one domain.
If you check your system, you'll see the domains that the license was active are the same. It doesn't make sense if it's one key for each domain.It's no use buying another license to continue counting wrong. Am I going to continue losing my license?
I don't know how your system counts. I believe your system will check if the license key was already active in the domain. But how you do it, I do not know. So, I can't understand what's wrong with my case.
I'm not kidding. I really need to understand what is happening. I've extended the support. The closest I've come so far to see this occurred was the theme's update process.
I'll give you access so you can test and verify.
It's a very critical point. Because the site will simply stop as you reported.
I am waiting your answer
Thanks
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