Theme crashed

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  • 5 years, 9 months ago #1068505

    ramzirabbat
    Customer
    Topics: 1
    Posts: 1

    The theme crashed. I contacted BlueHost support and they said it completely crashed. I have to start building my website from scratch again. This has been a complete waste of time and money. I want my refund.

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    5 years, 9 months ago #1068510

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Hi.

    Thank you for contacting us.

    Can you give us your site URL, admin and FTP account? We will help you check and fix the issue soon.

    If you still need the refund, please send a request to Envato.

    Thanks.

    5 years, 9 months ago #1068586

    ramzirabbat
    Customer
    Topics: 1
    Posts: 1

    Yes I do still want a refund. How do I send a request to Envato?

    5 years, 9 months ago #1068618

    Jackie
    NooTheme
    Topics: 0
    Posts: 2096

    Please follow the article to send the refund request.

    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Thanks.

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