Jackie

[Jackie]

Hi.

Thank you for contacting us.

Please give us your site URL, and admin account. We need access your site to help you check that issue.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

For the custom field file upload, please follow this field config below to config your custom field:
https://prnt.sc/Ipq60HO4nF9P

Please recheck it.

Thanks.

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[Jackie]

This reply has been marked as private.

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[Jackie]

Hi.

Sorry for the late response.

Please give us your site URL, and admin account. We will help you check it.

On our site, the import event function still works fine. It doesn't appear the error.

Thanks.

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[Jackie]

Hi.

As I see, your WPBakery license has been activated, which is why you have all the featured as this: https://prnt.sc/rTytsO-driEn

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

You can use the Front-end PM plugin for the message between the candidate and the employee.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Our theme doesn't support recurring payment for the Job/Resume package.

However the job package is based on the WooCommerce product, so you can refer to the WooCommerce add-on for that function.

thanks.

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[Jackie]

Hi.

Thank you for contacting us and sorry for the late response.

1. If you want to add the custom field to the job package, please go to JobMonster/ Custom Fields/ Job and scroll down to the bottom, you will see the option: "Fields to add to Job Package": https://prnt.sc/CuQE-a-5IPoH

2. After adding the field to the job package, please go to Products/ select the job package product that needs to edit, you will see the fields from step 1 in the Job custom fields: https://prnt.sc/d1de3Od64puw

Select the field for the package you want.

Please recheck it.

Thanks.

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[Jackie]

Hi.

I have accepted invite to access your backend dashboard, but it doesn't allow me access to your site.

Per l'accesso a questo sito viene richiesta l'autenticazione a due passaggi. Visita le impostazioni di sicurezza per configurare l'autenticazione a due passaggi per il tuo account.

Please recheck it. Or you can give me the admin account. I can't use the WordPress.com account. https://prnt.sc/j3SC2uZrJU_i

Thanks.

 

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[Jackie]

Hi.

Thank you for contacting us.

This is the custom field label. Please go to dashboard/ JobMonster/ Custom fields/ and edit the field label as you want.

Please recheck it.

Thanks.

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[Jackie]

This reply has been marked as private.

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[Jackie]

Hi.

Thank you for contacting us.

Sorry, we don't provide the custom project for this theme at this time.

Thanks.

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[Jackie]

Hi.

Can you give us your site URL, and admin account? We need access your site to help you check that issue.

Thanks.

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[Jackie]

Hi.

Please go to this file: wp-content/plugins/noo-mebla-core/admin/vc_extension/map/new_params.php and remove the source code at lines 2-5.

Please recheck it.

Thanks.

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[Jackie]

Yes, if you need help, please let us know again.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Sorry, we don't have to include the WPBakery license key in the package. If you want the license key, please buy that plugin.

On our theme package, we have provided the file install for that plugin only.

Thanks.

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[Jackie]

Hi.

I have checked your site and found the conflict with the WP Spamshield plugin, that plugin isn't compatible with your PHP.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

I have checked your site but I don't see the issue. Maybe you have fixed that issue.

Please recheck it and let us know again if you need help.

Thanks.

 

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[Jackie]

Hi.

I have updated the theme and plugins on your site. It will help you fix the icon issue and add the LinkedIn, Instagram fields to the trainer profile.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site URL, and admin account. We need access your site to help you check that issue.

Thanks.

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[Jackie]

Yes, I can give you the custom CSS to remove the social icon when hovering over the image. Please give us your URL containing the artists list, then I'll check and give you the CSS.

Thanks.

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[Jackie]

Hi Josvilmin.

We have checked and helped you import the demo data.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

You can disable the Google font loading in our theme by removing the source code in this file:

wp-content/themes/noo-ivent/includes/functions/noo-enqueue-css.php

But the fonts.googleapis.com also loads from the 3rd plugin as WPBakery page builder, revolution slider. I am afraid you can't disable all the fonts required from the 3rd plugin.

Please recheck it.

Thanks.

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[Jackie]

Hi.

I have checked your site and found some issues.

With the contact page, it has changed the font-awesome icon. I'll update our theme to fix that issue, but please give us your site admin account. We will help you fix that issue on your site.

2. For Instagram, we don't use that widget to get the Instagram post. It needs to use 3rd plugins for the Instagram post.

4.  We don't support the Instagram and LinkedIn links for the trainer profile. We will update and add that social to the trainer profile.

Thanks.

 

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[Jackie]

Hi.

Thank you for contacting us.

Yes, please give us your site info, admin and FTP account. We need FTP account to debug the source code to avoid critical error.

Thanks.

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