Jackie

[Jackie]

Hi.

Thank you for contacting us.

Sorry, we don't have to include the WPBakery license key in the package. If you want the license key, please buy that plugin.

On our theme package, we have provided the file install for that plugin only.

Thanks.

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[Jackie]

Hi.

I have checked your site and found the conflict with the WP Spamshield plugin, that plugin isn't compatible with your PHP.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

I have checked your site but I don't see the issue. Maybe you have fixed that issue.

Please recheck it and let us know again if you need help.

Thanks.

 

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[Jackie]

Hi.

I have updated the theme and plugins on your site. It will help you fix the icon issue and add the LinkedIn, Instagram fields to the trainer profile.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site URL, and admin account. We need access your site to help you check that issue.

Thanks.

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[Jackie]

Yes, I can give you the custom CSS to remove the social icon when hovering over the image. Please give us your URL containing the artists list, then I'll check and give you the CSS.

Thanks.

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[Jackie]

Hi Josvilmin.

We have checked and helped you import the demo data.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

You can disable the Google font loading in our theme by removing the source code in this file:

wp-content/themes/noo-ivent/includes/functions/noo-enqueue-css.php

But the fonts.googleapis.com also loads from the 3rd plugin as WPBakery page builder, revolution slider. I am afraid you can't disable all the fonts required from the 3rd plugin.

Please recheck it.

Thanks.

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[Jackie]

Hi.

I have checked your site and found some issues.

With the contact page, it has changed the font-awesome icon. I'll update our theme to fix that issue, but please give us your site admin account. We will help you fix that issue on your site.

2. For Instagram, we don't use that widget to get the Instagram post. It needs to use 3rd plugins for the Instagram post.

4.  We don't support the Instagram and LinkedIn links for the trainer profile. We will update and add that social to the trainer profile.

Thanks.

 

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[Jackie]

Hi.

Thank you for contacting us.

Yes, please give us your site info, admin and FTP account. We need FTP account to debug the source code to avoid critical error.

Thanks.

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[Jackie]

Hi.

Please use the WP All import to import the taxonomy and the job from another site. Export your job to CSV file and use the WP All import to import to your site with JobMonster.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

To use the Elementor page builder, you need to install the required plugin: jobmonster-addon.

You also need to rebuild the page content with Elementor.

Please recheck it.

Thanks.

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[Jackie]

Hi.

For the payment method, we use the payment method from WooCommerce. Please go to WooCommerce/ Settings/ and check the payments tab. https://prnt.sc/RlzL_hJ3Q3WB

Thanks.

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[Jackie]

Hi again.

I have checked the send_notification for the employer email. Via this code:

$notify_email = get_post_meta($job_id, '_application_email', true);
$employer = get_userdata($job->post_author);
if (!empty($notify_email) && strstr($notify_email, '@') && is_email($notify_email)) {
     $to = $notify_email;
} elseif($job->post_author) {
     $to = $employer->user_email;
} else {
     $to = '';
}

It will check the custom field Notification email in the job details first: https://prnt.sc/O1vfrc7NGZxR
If that field is empty, it will get the employer's email. If the employer doesn't receive the application email. Please check the custom field in the job details again.

Thanks.

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[Jackie]

Hi.

Maybe you have changed the domain, this domain test.lj.ly doesn't work.

Please give us your new domain and admin account.

Thanks.

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[Jackie]

Hi.

We have checked and fixed the primary color issue on your site.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

We can't see your attached file. Please upload the file to another site and give us the link to download it.

We will help you check it soon.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Yes, we are sorting the company by company name, it doesn't support sorting by the custom field.

Thanks.

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[Jackie]

Hi.

Sorry, we don't have the option to add or remove the field in the login/registration form.

Thanks.

 

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site URL, admin account. We need access your site to help you check that issue.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site URL, admin account. We need access to your site to help you check the issue.

Don't forget go give us the FTP account to avoid the maintenance mode.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site URL, admin account. We need access your site to help you check the issue.

Thanks.

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[Jackie]

Hi.

I have checked and helped you fix the issue with WooCommece outdated template files.

Please recheck it.

Thanks.

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[Jackie]

Hi.

1. I have checked your employer account. To restrict access to resume details or candidate contact please change the option at the Jobmonster/ Settings/ Action control: https://prnt.sc/5FdxB8pKTiD8

To hide the candidate info for all users, please set private for View candidate contact options.

2. If you want to add the logo to resume details in the print function, please edit this file content:

wp-content/themes/noo-jobmonster/framework/resume/resume-print.php

Please recheck it.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

1. To use the Elementor page builder, you need to activate "Jobmonster Elementor Addon" plugin.

2. We don't have the option to edit the header and footer with Page builder, please go to customize to edit that content.

Thanks.

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