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Ok thank you, I will contact them, but It is not very clear for me why the web sends the recovery password mail for the administrators but to the final users don´t. I dont know for sure if there are 2 different mail functions, and one works and the other don´t.
Ill check with them and I will contact you again.
thanks.
Hello, thank you for the installation of the plug in, unfortunately it didn't worked. the following message appear:
SMTP ERROR: Failed to connect to server: Network is unreachable (101)SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
I deactivated it and installed wp smtp which is similar to the installed by you.
but the same error appeared, I attached the screen shots.
Something I didn't understand was why did you installed that plug in if the php function works but only for the administrators, I mean If you go to 'my account' section and try to recover the password of some administrator the email is sent without a problem. the issue is for the users, if the users sign up for the first time an email should arrive with the password but it doesn't happen. You can try singing up to the website, for that reason any user can register to the website, and the site is in production already.
I appreciate your assistance.
thank you
