Thank you for your respond.
Would like to request the refund so will reach out to Envato.
More details of the challenge: wasn't user-friendly for someone who doesn't know coding. So when it's time to edit faced challenges with premade settings and coding...not what we were looking for which was drag drop customisation.
Would actually like to go ahead and request a refund for this purchase.
Awaiting your response.
Bswan