Forum Replies Created
-
Posts
-
Hi Jackie,
Thanks for replying however you have not addressed our concerns at all. Nor have you even apologized for taking money and not providing an adequate service in return.
Nonetheless you can begin providing some immediate service.
These admin user credentials have been sent to you again on Thursday 11th December, we now await your response..... again...
Dear JackieThanks for replying.Yes the Admin account was removed due to you being unresponsive.As you are aware from the original support request made more than 3 weeks ago, we paid you for support as we work through a website update.It took you 5 days to reply to that post.Since then nothing from you, nothing at all despite, your support has been paid for and it is time limited.What assurances can we get from you now that we are going to get the support service we paid for?Until yesterday, why was there no input from anyone at Noo Themes for the previous last 2 weeks.Right now we feel like we are paying for something that you have no intention of delivering.The original request for support was for an issue that now appears to be rectified. We assume there was some conflict in custom fields.However we have additional issues.The first and most significant being the JobMonster recent update to v4.8.3 is causing error messages to be shown on the front end.Before we proceed, please let us know under what terms we can continue to receive support from Noo Themes?Dear JackieThanks for replying.Yes the Admin account was removed due to you being unresponsive.As you are aware from the original support request made more than 3 weeks ago, we paid you for support as we work through a website update.It took you 5 days to reply to that post.Since then nothing from you, nothing at all despite, your support has been paid for and it is time limited.What assurances can we get from you now that we are going to get the support service we paid for?Until yesterday, why was there no input from anyone at Noo Themes for the previous last 2 weeks.Right now we feel like we are paying for something that you have no intention of delivering.The original request for support was for an issue that now appears to be rectified. We assume there was some conflict in custom fields.However we have additional issues.The first and most significant being the JobMonster recent update to v4.8.3 is causing error messages to be shown on the front end.Before we proceed, please let us know under what terms we can continue to receive support from Noo Themes?Hi
Thanks for replying.1. We would at least like to test a change in the logic if it's possible.
It doesn't seem 'best practice' security-wise to have a link in an email that performs an auto-login.
It seems the email links are limited to be valid for only one click but is there a time limit applied too? Does the link expire after so many hours if not clicked?
2. Will reply privately next.
Is there a specific reason why this request support is being ignored?
We're here for support, we paid again for a licence just to get support.
We'd expect some recognition after 5 days of waiting and seeing support responses to every other post on this forum.
