Videos not playing

[mitchf92]

Hi there,

Videos aren't playing when clicked on website. How to resolve?

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[Anonymous]

Hi,

Thanks for contacting us.

Please give us your website's URL, admin account and FTP account privately via checking Set as private reply checkbox. Because we need to check your website directly to find the issue.

Best Regards,

NooTheme

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[mitchf92]

This reply has been marked as private.

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[Anonymous]

Hi,

Thanks for your feedback.

Our developer helped you to fix this issue.

Please check it again.

Best Regards,

NooTheme

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[mitchf92]

Hi there,

Now when clicked, it goes to a black screen but no video plays.

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[Anonymous]

Hi again,

Thanks for your feedback.

We are really sorry for late response because we have got a long holiday for the lunar new year so we cannot help you during that time.

We also got access to your website then check the video from the homepage, it worked fine. Also, see this image: https://prnt.sc/mjcmeg

Please check it again, then give us an image to clarify your question if possible.

Thank you.

NooTheme

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