- This topic has 14 replies, 3 voices, and was last updated 5 years, 9 months ago by
.
-
Posts
-
Dear Support,
On our website all the job posts are posted by our editor. Therefor the clients do not have (yet) a login to the website. When a candidate applies for a job he/she will receive a confirmation email, hower the companie does not. Of course the emailadres of the company has been entered in the right field when adding the job post to the CMS. All job application do show up in the 'job applications' menu. Can you help me how to fix this?
Thank you in advance.
Kind regards,
Martijn
Topics: 0
Posts: 3295Hi,
Thanks for contacting us.
First, please install this plugin https://wordpress.org/plugins/easy-wp-smtp/ then configure again your information then check your issue again.
Best Regards,
NooTheme
Hi Tracy,
Thank you for your reply. There is a secure mailserver connected to the VPS on which the website is running. Also the person who applies for job receives an email with confirmation. However the company does not. When I look into the mail log I don't see an attempt of the website to sent this confirmation mail to the company. Maybe I need to activate an option in the template?
Kind regards,
Martijn
Hi again.
Yes, we have the config to activate sending the confirmation email to the employer on the email template.
Please check our setting at JobMonster/ Settings/ Email Template/ Employer email config again.
Thank.
Topics: 0
Posts: 3295Hi again,
That means the employer cannot receive your mail when a candidate applied for his/her job, right?
If yes, please give us your information again. We need to check your website directly.
Thank you.
NooTheme
Topics: 0
Posts: 3295Hi again,
Thanks for your feedback.
We have got access to your website then check again this issue but we still received a notification email when a candidate applied for our job. Please see this image: https://prnt.sc/mbcvs1
Please check it again, then feedback us.
Thank you.
NooTheme
Topics: 0
Posts: 3295Hi,
Thanks for your feedback.
We also checked this issue in our website, it was our issue when you enter an email address to Notification Email option. The email doesn't see any message if a candidate applies for this job.
We will discuss with our developer about this issue then try to fix it as soon as possible.
Please wait for us.
Thank you.
NooTheme
Topics: 0
Posts: 3295Hi again,
Thanks for your feedback.
Our developers are checking the logic of Notification Email option so we will feedback you later.
For your question, if you post a new job from the Dashboard, you need to choose a real employer from Posted By option. Also, see this image: https://prnt.sc/md2e70
When a candidate applies for a job, the email notification will be sent to your employer account.
Please check, then feedback us.
Best Regards,
NooTheme
Topics: 0
Posts: 3295Hi again,
Thanks for your feedback.
We are really sorry but there is no way to restore your applications before.
We are so sorry for this inconvenience and thanks for your understanding.
Best Regards,
NooTheme
You must be logged in and have valid license to reply to this topic.