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Hi NOO Citilights theme support! I'm trying to update my theme (from 3.5.10 to 3.7.2) to fix a compatibility issue with my website host's supported PHP version (8.x). We manually updated the theme, but it caused critical errors breaking my site (below). We made the theme update while the site was still using PHP v7.4 and got these errors. Can you help us get the theme updated successfully so my website host can update to a supported PHP version (8.x)?
28-Jan-2026 21:22:21 UTC] PHP Fatal error: require_once(): Failed opening required 'SMK_SIDEBAR_GENERATOR_<wbr />DIRhtml.php' (include_path='.:/opt/remi/<wbr />php74/root/usr/share/pear:/<wbr />opt/remi/php74/root/usr/share/<wbr />php:/usr/share/pear:/usr/<wbr />share/php') in /chroot/home/a41b05e1/dd15d963<wbr />11.nxcli.net/html/wp-content/<wbr />themes/noo-citilights/<wbr />framework/admin/smk-sidebar-<wbr />generator/smk-sidebar-<wbr />generator.php on line 122
[28-Jan-2026 21:22:51 UTC] PHP Warning: Use of undefined constant NOO_SUPPORT_TRAINER - assumed 'NOO_SUPPORT_TRAINER' (this will throw an Error in a future version of PHP) in /chroot/home/a41b05e1/dd15d963<wbr />11.nxcli.net/html/wp-content/<wbr />themes/noo-citilights/<wbr />framework/admin/meta-boxes/_<wbr />init.php on line 35Thanks in advance! Looking forward to your response.Hello.
Thank you for contacting us.
We have checked our theme with PHP 8.3. It doesn't have the issue as you describe. Please provide us with your site URL, admin, and FTP account. We will access your site to help you check it soon.
Regards.
Hi,
I just realized that you asked for Admin not my login info. Therefore, I have changed my password. Is your request to set you up as an Admin? Please confirm. Thanks.
Hello.
Please share your site admin account with us. We need access to your site dashboard to help you check the issue.
Please check the "Set as private reply" box under the message form to protect your reply info. https://prnt.sc/tIhMgEmavKcF
Regards.
Hi.
I updated the theme to the latest version, 3.7.2, and encountered the error. Please provide us with your FTP account. I need to go to the source code to debug.
Regards.
Hi.
On our server, it works fine with PHP 8.3. Please provide us with your site FTP account. I need to enable the wp_debug to check that issue.
Regards.
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