critical error on website.

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  • 1 year, 5 months ago #1220581

    Shernan6
    Customer
    Topics: 1
    Posts: 0

    Hi. I am getting the following error message with the Landmark Real Estate Theme only: "There has been a critical error on this website"

    When I switch to a default WordPress theme, there are no errors. Could you take a look to see if the problem can be fixed?

    Here is what a Technician at the hosting company replied with:

    "Upon enabling the WordPress debugging the error causing the crash was:

    ====
    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/www/capitalrealtysolutions.com/wp-includes/class-wp-query.php on line 3800
    ====

    which was due to your 'noo-landmark' theme using all available memory, which I tried increasing however this was not resolving the error since it seems to be in loop/experiencing a bug and exceeding the memory."

    I can provide you with a temporary user ID and Password to access the backend of the website. Let me know if it is ok to provide it on this thread.

    Let me know if you require any additional information.

    Thanks in advance

    1 year, 4 months ago #1220599

    Jackie
    NooTheme
    Topics: 0
    Posts: 2136

    Hi.

    Thank you for contacting us.

    Yes, please give us your site info, admin and FTP account. We need FTP account to debug the source code to avoid critical error.

    Thanks.

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