Tagged: visual composer
We are having issues with visual composer not showing up so we contacted the Visual Composer support who we have licensing through and they replied with the following:
The issue is because there is a Visual Composer related code present in your theme added by the theme author. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine. Kindly check.
Your ticket (#31920) has been updated. To add additional comments, reply to this email.
Visual Composer Team
Thanks for contacting us,
We had a summer vacation for the previous 3 days; therefore, now, we are able to support you.
Please send me a link of your site and your admin account and FTP account via private message. I will check and fix this issue help you
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