Update to Theme or Plugins – Paused – Error Message

NooTheme Premium WordPress Theme › Forums › LandMark › Update to Theme or Plugins – Paused – Error Message

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Viewing 23 posts - 1 through 23 (of 23 total)
  • Author
    Posts
  • 1 year, 6 months ago #1219377

    Lolita
    Customer
    Topics: 2
    Posts: 12

    Hi All,

    Please help.

    I am unable to get my site back up and running.  The update to the installation has been paused and is incomplete.

    I have received messages that the theme or some plugins have not uploaded properly.

    Please assist. Thank you!!

    1 year, 6 months ago #1219427

    Jackie
    NooTheme
    Topics: 0
    Posts: 1872

    Hi.

    Thank you for contacting us and sorry for the late response.

    Please give us your site URL and admin account. We will help you check it.

    Thanks.

    1 year, 4 months ago #1219652

    Lolita
    Customer
    Topics: 2
    Posts: 12
    This reply has been marked as private.
    1 year, 4 months ago #1219653

    Lolita
    Customer
    Topics: 2
    Posts: 12
    This reply has been marked as private.
    1 year, 4 months ago #1219674

    Jackie
    NooTheme
    Topics: 0
    Posts: 1872

    Hi.

    I can't access your website. "There has been a critical error on this website. Please check your site admin email inbox for instructions."

    Maybe have an issue with your source code.

    Please give us your FTP account. We will help you debug the issue.

    Thanks.

    1 year, 4 months ago #1219688

    Lolita
    Customer
    Topics: 2
    Posts: 12
    This reply has been marked as private.
    1 year, 4 months ago #1219690

    Lolita
    Customer
    Topics: 2
    Posts: 12
    This reply has been marked as private.
    1 year, 4 months ago #1219702

    Jackie
    NooTheme
    Topics: 0
    Posts: 1872

    Hi again.

    The cPanel account doesn't correct. Please recheck it and send us again.

    Thanks.

    1 year, 4 months ago #1219729

    Lolita
    Customer
    Topics: 2
    Posts: 12
    This reply has been marked as private.
    1 year, 4 months ago #1219743

    Jackie
    NooTheme
    Topics: 0
    Posts: 1872

    Yes, please check it and let us know when it works. The cPanel account is still invalid.

    Thanks.

    1 year, 3 months ago #1219756

    Lolita
    Customer
    Topics: 2
    Posts: 12
    This reply has been marked as private.
    1 year, 3 months ago #1219759

    Jackie
    NooTheme
    Topics: 0
    Posts: 1872
    This reply has been marked as private.
    1 year, 3 months ago #1219836

    Lolita
    Customer
    Topics: 2
    Posts: 12
    This reply has been marked as private.
    1 year, 2 months ago #1219874

    Wal
    Customer
    Topics: 6
    Posts: 34
    This reply has been marked as private.
    1 year, 2 months ago #1219885

    Jackie
    NooTheme
    Topics: 0
    Posts: 1872

    Hi Wal.

    Please give us your cPanel or FTP account. We need to access your source code to debug the issue.

    Thanks.

    1 year, 2 months ago #1219909

    Wal
    Customer
    Topics: 6
    Posts: 34
    This reply has been marked as private.
    1 year, 2 months ago #1219916

    Wal
    Customer
    Topics: 6
    Posts: 34
    This reply has been marked as private.
    1 year, 2 months ago #1219937

    Wal
    Customer
    Topics: 6
    Posts: 34
    This reply has been marked as private.
    1 year, 2 months ago #1219953

    Wal
    Customer
    Topics: 6
    Posts: 34
    This reply has been marked as private.
    1 year, 1 month ago #1219977

    Jackie
    NooTheme
    Topics: 0
    Posts: 1872

    Hi Wal,

    The login recovery mode is not available. Maybe the link has expired. How can I go to your source code to enable debug mode to check? Please let us know again.

    Thanks.

    1 year, 1 month ago #1219984

    Wal
    Customer
    Topics: 6
    Posts: 34
    This reply has been marked as private.
    1 year, 1 month ago #1220028

    Wal
    Customer
    Topics: 6
    Posts: 34
    This reply has been marked as private.
    1 year, 1 month ago #1220061

    Jackie
    NooTheme
    Topics: 0
    Posts: 1872

    Hi Wal,

    I have sent you an email on another topic. You also can contact me via skype.

    Please recheck it and let me know again.

    Thanks.

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