5 months, 1 week ago #10608595 months, 1 week ago #10608735 months ago #1060948
Thank you for contacting us and sorry for the late response.
Please give us your site info and admin account. We will help you check the issue soon.
Jackie.5 months ago #10609515 months ago #10609525 months ago #1060954
The cPanel account doesn't correct. https://prnt.sc/kvlu9h
Please check it again, and don't forget to give us the site admin account.
Jackie.5 months ago #10609895 months ago #10610755 months ago #1061099
Tracy BuiNooThemeTopics: 0
Thanks for your feedback.
We are so sorry for late response. But we don't understand that we tried to access your C-panel but unsuccessfully. Please make sure that you don't have any permission with our ip, this is 188.8.131.52
We cannot access any above links
Please help us to check it again.
Thanks so much.
NooTheme5 months ago #1061128
You guys need to be serious on how you handle issues. I am tired of the many sorry's you make instead of acting on my issues. Keep buying time but should i loose this client because of your carelessness, trust me you will have to refund my money back, I AM SO SERIOUS ABOUT THIS!!!!!!!
You can't take a whole month to solve a simple issue to an extend that am loosing my client. I raised this issue since last couple of weeks, all you can tell me is sorry we dnt work over the weekend. I AM TOTALLY FED UP ABOVE ALL REGRET WHY I EVEN BOUGHT THIS THEME.
I have already added the IP in question: 184.108.40.206 on the server and now i am sure you can access the cpanel comfortably.
Kindly act on my issues regardless of the weekend that is ahead I DON'T CARE ANYMORE BUT MY ISSUE HAS TO BE SORTED IN LESS THAN A COUPLE OF DAYS.
A TOTALLY DISSAPOINTED CLIENT.5 months ago #1061178
We have checked and helped you fix the warning issue.
1. ob_end_flush() notice, it is a common WordPress error when you have zlib output compression enable. Disable it and it should be solved.
2. With the Fatal error: Call to undefined function noo_get_user_role_in() issue. The issue from the deactivate Noo Palazzo Framework plugin. Please do not deactivate the plugin.
Please check it again.
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