2 years, 10 months ago #1053609
Now the web goes very slow and I have received notice from the technical support of my server that because I do not know why problem the web is consuming all the resources of my server, which prevents the correct functioning of the other webs that are hosted in my server.
Thank you very much.
Ignacio - trespies2 years, 10 months ago #1053668
We have checked your site and see the slow loading issue. Some resource needs more time to load.
Can you tell me how do you revert the backup version after hacked? I afraid still have some hack resource on your site make your site slow.
And please give us your admin access, we need to check the dashboard plugin and something. We can't help you if just check via front-end.
Are you try to disable some plugin? Please check it again.
Jackie.2 years, 10 months ago #1053767
The web worked fine (except some things that were hacked, and that I have not yet can been resolved) until april 26.
I've a backup, for example, of april 4 (also I've of april 25, but I tested and it doesn't work: It seems that it was already contaminated by this problem).
Before proceeding, a key question: If I restore this backup, will I have to redo all the subsequent work, or we can it be fixed later to avoid this tedious and slow work, which would take a long time?2 years, 10 months ago #1053783
Can you upload the backup version April 25 to the new host, we will help you check the issue with that version.
With slow issue, If want we fix, we need to provide your site info, Cpanel. We will help you check it again.
Jackie.2 years, 10 months ago #1053803
I had the answer prepared about 5 hours ago, but the fact is that now WordPress DOES NOT allow access in any way.
Finally, after more than 1 hour of waiting, I it has been possible to access the Control Panel.
But then, when you created your user, to verify that it was Ok, the process was repeated.
Hence the delay.2 years, 10 months ago #1053938
Okay, please let us know again when to have any news.
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