2 years, 5 months ago #1031207
Hello, I'm having an issue with my plugging for the Slider Revolution, Events, Visual Composer and WooCommerce plugins. I've been trying to install them since yesterday & they will not show up. I even saw your last request for the same issue & dowloaded the zip for the Slider Revolution & I'm getting the error below. I purchased this for a client & they are very upset because these are the things they wanted specifically from your template. I also don't see where the codes are for the countdown. Please HELP!!2 years, 5 months ago #1031219
Thank you for contacting us.
As your message, the revslider folder already exists. Please use FTP to access your source and remove this folder and install the plugin again.
Jackie.2 years, 5 months ago #1031258
This is unacceptable. I purchased a template not to have to of into much coding & such & to speed up my process. I followed the instructions & have been building sites with WordPress for over 5 years & have never ran into this problem. I asked about multiple issues with your template not just one (NONE OF YOUR PROVIDED PLUGINS AREW WORKING) & you ignored the rest of my questions. I am requesting a refund, ASAP. This is a time sensitive issue & unacceptable.
Thank You.2 years, 5 months ago #1031401
Thank you for feedback us and sorry for the late response.
Can you give us your site URL, admin, FTP account again? We will help you install your site and the dummy data as our demo site.
Please feedback us again and let us know.
Jackie.2 years, 5 months ago #1031415
It's been 4 days, at this moment I'm looking for a refund per the site did not work as stated it would. I've uninstalled things, contacted the host of my server, I could not delete the folders I was told to, I had to request them to rename the folders because I didn't have access. I also reloaded my content including reinstalling my plugins to get your template to work.I have a very unhappy client who has requested a refund for the template. He was unsatisfied with the issues that occurred, it seems as if you guys need to update the zip that is being downloaded. A lot of other people are having the same issues.Thank You,
Mvtha Cvla LLC2 years, 5 months ago #1031437
Thank you for feedback us.
Okay, please request a refund on Envato, we will accept it.
Yes, we will check and update our theme again.
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