Tagged: visual composer
3 years, 10 months ago #1044184
Hi, thanks for a great theme, it fits exactly to our needs. However we are frustrated with problems with the visual composer.
When trying to modify or add certain elements with the builder the configuration box just loops. So we can't edit rows, gaps, backgrounds and many other functionality. I tried to delete and reinstall the Visual Composer and it did not work. I purchased a license directly with WP Bakery for the Visual composer and activated it in theme, that didn't solve the problem either...
All is up to date, WP is the newest version and it is not due to conflict with any other plug-ins as the problem occured already with the clean installment of Medicus.3 years, 10 months ago #1044354
Thanks for contacting us and We are so sorry for late response.
Please make sure that you have used the latest version of Visual Composer plugins because we checked our website, it still works fine.
In addition, please help us to check all third-party plugins on your website then make sure that they don't conflict our theme & plugins.
Finally, please give us your website's URL and admin account privately via checking Set as private reply checkbox. We will help you to check soon.
Tracy3 years, 10 months ago #1044402
Posts: 1This reply has been marked as private.3 years, 10 months ago #1044650
Thanks for your feedback and We are so sorry for late response. We forgot this topic.
For your question: We have got access your website then found that you are using the older version of Medicus theme (1.6.2)
Please update the Medicus theme to 1.6.3 to get rid of this issue. Don't forget to backup all customization file before updating.
You can check, then feedback us.
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